Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.
We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.
We operate 3 business segments:
- **Corporate Secretary**: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
- **Accounting & Bookkeeping**: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
- **FinTech payments**: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses
Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.
We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.
Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.
**Requirements**:
We are looking for a Head of Operations that is excited about the below Mission and Outcome.
**Mission**: The Head of Operations leads the team, driving service delivery, process transformation, compliance, and profitability. They ensure team competency and client satisfaction through timely, accurate, and high-quality deliverables.
**Outcomes**:
**_ 1. Leadership & Team Development_**
- Build a high-performing, client-centric team culture, instilling accountability, efficiency, and a focus on quality delivery.
- Oversee capacity planning, timely hiring, and effective onboarding to maintain service capacity and excellence.
**_2. Service Delivery & Compliance_**
- Take full ownership of client work delivery, ensuring accuracy, timeliness, and adherence to SLAs across all engagements.
- Ensure compliance of our SOPs with ASIC, and ATO requirements for both companies and trusts, while safeguarding clients against regulatory risk.
**_3. Operational Excellence & Profitability_**
- Monitor, measure, and continuously improve team performance, processes, and workflows to enhance productivity and gross profitability.
- Implement swift corrective actions where service issues arise, maintaining client confidence and long-term relationships.
- Partner with leadership to set and achieve operational and financial targets for Sleek Australia.
**_4. Process & Technology Enablement_**
- Contribute to the ongoing enhancement of Sleek's products by feeding the ad hoc teams with feedback, knowledge and opportunities of improvements.
- Identify opportunities to leverage automation, AI, and digital tools to streamline workflows, reduce errors, and increase scalability.
- Standardise processes and reporting frameworks to ensure consistency and reliability in client delivery.
**_5. Strategic Contribution_**
- Act as a key member of the leadership team, providing input into business strategy, service development, and client experience improvements.
- Anticipate future regulatory and industry shifts, proactively adapting Sleek's capabilities to maintain a competitive edge.
- Serve as an ambassador of Sleek's mission to simplify accounting and compliance for SMEs, driving both client success and business growth.
**Required Experience**
- **Recognised degree** in business, management, operations, or a related field. Accounting background is a plus but not mandatory.
- **10+ years of proven leadership in operations management**, with a strong track record of scaling teams, systems, and service delivery in complex environments.
- **Extensive people leadership experience** — ideally managing large or cross-functional teams, with the ability to coach, motivate, and drive accountability. Former military officers or leaders with heavy people-operations management experience are strongly preferred.
- **Deep operational expertise**, able to design and implement processes that ensure consistent, high-quality service delivery across multiple teams.
- **Tech-enabled operator**, resourceful and fluent with productivity software and AI tools to streamline workflows, reporting, and performance management.
- **Strategic and resilient problem-solver**, proactive, highly organised, and detail-oriented.
- **Excellent communication and interpersonal skills**, able to influence and engage stakeholders at all levels.
- Comfortable operating in a **VUCA environment**, with a demonstrated ability to drive continuous im