Join to apply for the IT Support Supervisor role at Voyages Indigenous Tourism Australia
Join to apply for the IT Support Supervisor role at Voyages Indigenous Tourism Australia
An Epic Icon needs an Epic Team
Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a
An Epic Icon needs an Epic Team
Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Technical Support Supervisor to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.
We are seeking a problem solving and customer focused IT Support professional with at least 5 years' experience IT Support, application support or systems administration with relevant Team Lead experience. This role will see you provide comprehensive technical support and maintenance for all IT systems and infrastructure across a cluster of 5 hotels and campground, ensuring seamless operations and optimal guest experiences through reliable technology.
Key Duties
* Team Leadership and Development: Supervise, mentor and coach technical support staff, giving guidance and support for complex client issues. Set clear goals and expectations to promote team efficiency.
* Manage and maintain IT systems across all properties, including Microsoft Office products and cloud-hosted SaaS solutions.
* Respond to and resolve technical issues promptly, ensuring minimal disruption to hotel and campground operations.
* Implement, upgrade, and troubleshoot software and hardware as needed.
* Provide training and support to staff on various IT systems and tools.
* Assist in maintaining communication infrastructure between the remote site and headquarters
The successful applicant will have:
* Relevant IT certifications such as Microsoft certifications (Azure, MS Windows, Office 365)
* Certifications in hospitality technology systems
* Experience working with hospitality technology systems
* Experience with cloud-based SaaS applications and Microsoft Office products
* Background in providing IT support in remote or distributed systems
* Strong knowledge of Windows operating systems
* Experience with networking infrastructure and protocols
* Understanding of IT security principles and best practices
The Best Part
The highlight of being a Technical Support Supervisor here is the opportunity to gain experience in remote IT support, often requiring creative problem-solving.
Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.
We're Committed to Your Growth
We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.
This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.
* A National Criminal History Check is a mandatory step in the recruitment process.
* Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.
* Small town, big community feel with staff pool, gym and weekly activities.
* Affordable accommodation, shift meals, resort discounts to cut cost of living.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Hospitality
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