SCHN Stores Team Leader/Customer Service Officer
Sydney Children's Hospital Network – Westmead NSW
Employment Type: Permanent Full Time
Position Classification: General Admin Staff Gde 4
Remuneration: - full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ
Location: Westmead
Applications Close: Midnight on 21 December 2025
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
What you'll be doing
The purpose of this position is to ensure the Children's Hospital at Westmead (CHW) staff and other clients have appropriate stock, storage and distribution of goods. The Stores Team Leader/Customer Service Officer will be responsible for day‑to‑day supervision of the store's functions including:
* The provision of leadership and supervision of stores staff
* The ordering, receipting, storage, distribution and return of goods processed in and through the store
The role will also be responsible for the timely, accurate and efficient processing of customer orders (stock, non‑stock including online requisitions).
About You
* Demonstrated experience in the Stores/Warehousing operations in a large complex facility, with a customer service focus.
* Demonstrated knowledge and practical experience in the use of the Oracle System in inventory management or equivalent warehouse management system.
* Demonstrated problem‑solving ability, and initiative to establish priorities in a demanding service environment.
How to Apply
* A resume detailing relevant knowledge, skills and experience (maximum 5 pages)
* Answers to the selection criteria in the Position Description
Additional Benefits (for eligible employees)
* Salary packaging for tax savings
* Meal entertainment savings
* Accrued Day Off (ADO) for Full Time employees
* Access to the Employee Assistance Program (EAP)
* Fitness Passport
Need more information?
* Click here for the Position Description.
* Find out more about applying for this position
* Learn more about The Sydney Children's Hospitals Network
* Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
Further Contacts and Support
For role related queries or questions contact Linda Massard on *************@health.nsw.gov.au
We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children's Hospitals Network. For Aboriginal candidates who would like to talk to SCHN's Aboriginal Workforce Consultant, please contact ***************@health.nsw.gov.au
For technical support please contact the customer services team on .
Child Safe Standards
SCHN is dedicated to fostering a child‑safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well‑being of children and young people, actively working to protect them from harm and abuse.
Additional Information
Applicants will be assessed against the essential criteria in the Position Description. Please ensure that you review this document to understand the full requirements of the role.
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
Eligibility List
An eligibility list may be created for future permanent full or part time and temporary full or part time vacancies.
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