Job Description
We are seeking a motivated Sales Administrator to join our team in Darwin. In this role, you will work closely with the Sales and Operations team to create efficiencies in the office.
* Liaise with customers on service orders and generate quotations
* Maintain customer files and database records
* Follow up with customers to ensure satisfaction around their service
* Advocate for customers and escalate any issues for quick resolution
* Process customer purchase orders with accuracy around data and customer requirements
* Take ownership of sales process policies and governance to oversee consistent service delivery in line with CSE processes
You will work hand in hand with the Sales team to coordinate and streamline the sales order process and provide support assistance to achieve business goals.
Key Responsibilities
* Liaising with customers to resolve service issues
* Generating quotations and maintaining customer files
* Coordinating with the Technical Services team to deliver and logistically manage projects
Requirements
To be successful in this role, you will need:
* Positive attitude with a willingness to help others
* Excellent customer service skills, both face to face and over the phone
* Intermediate MS Office skills (Outlook, Word, Excel)
* Ideal experience in a sales support environment, with Cert III in Business Administration or Service Based Accounting software highly desirable
* Working knowledge of ERP systems with Business Central (BC) highly desirable
What We Offer
CSE offers:
* Opportunities for career growth and development
* A supportive and inclusive work environment
* Competitive salary and benefits package
* Strong team environment with social events and opportunities for personal growth and development