With two properties located in Victoria’s premier holiday destinations — BIG4 Bellarine Holiday Park and BIG4 Anglesea Holiday Park are seeking an experienced and driven Operations Manager to oversee both sites and play a key role in ongoing business expansion.
Reporting directly to the owners, this dual-site, hands-on leadership role will see you managing and motivating across multiple departments, while ensuring exceptional guest experiences and strong commercial performance.
Key Responsibilities:
* Sales & Revenue
o Work closely with the Revenue Manager to meet monthly budgets
o Identify and implement sales training opportunities
o Drive occupancy, ADR, and revenue optimisation strategies
* Financial & Budget Control
o Manage departmental budgets and control operating costs
* Reception & Housekeeping Leadership
o Oversee operational excellence across front office reception and housekeeping
o Recruit, train, and lead departmental supervisors and team members
o Develop staff performance and conduct regular staff meetings
o Prepare and manage staff rosters and leave to meet operational demands
* Guest Experience & Service Quality
o Deliver exceptional guest satisfaction, celebrate key customer moments and problem solve customer challenges
o Ensure consistent delivery of our BIG4 Bellarine and Anglesea Park standards
o Monitor guest feedback and implement continuous improvements
Key Selection Criteria:
* Extensive experience in the accommodation industry
* Knowledge and experience of Property Management Systems and Yield Management Software
* Proven experience in Dynamic Pricing / ADR / RevPAR and revenue maximisation
* A genuine (and infectious) passion for customer service excellence
* Solid understanding of housekeeping operations – including time-in-motion efficiencies / linen usage and inventory / demand-based staff scheduling
* Demonstrated success managing teams of 20+ staff, with the ability to build and sustain a positive, team-focused culture
To apply for this position please send your cover letter and resume directly to ******@big4bellarine.com.au