Program Manager, Translation Services and Performance
Multicultural NSW
Location- 8/56 Station Street, Parramatta
Employment Type: Temporary full time up to 30 June 2026 with a possibility of extension or ongoing.
Salary- Clerk Grade 9/10 - $129, ,665 plus employer contribution to superannuation and annual leave loading
Your role
Multilingual NSW Whole of Government Translation Services provides language services to NSW Government agencies to remove language as a barrier to increase access to information and government services. The Program Manager, Translation Services and Performance is responsible for effective delivery of language services (predominantly for Multilingual NSW) through the assessment and allocation of projects to translators/interpreters and the accurate reporting against program objectives, workforce performance and targets. This role leads a team through change management initiatives for continuous improvement to support the delivery of quality and industry leading language services.
What you'll do
1. Lead quality-driven translation services, including the standards, procedures and protocols across the translation project workflow, to meet the strategic objectives of Language Services and industry standards, within budget and timelines.
2. Develop and maintain a performance framework to evaluate and track the effectiveness of Multilingual NSW translation services and initiatives, aligning indicators and targets with service quality, workforce capability, customer satisfaction, and operational efficiency, whilst at the same time identifying opportunities and gaps for new service offerings
3. Provide strategic translation advisory services ensuring clear and detailed communication throughout the project delivery lifecycle, such as from clients to translators to internal production teams, for efficient and successful project completion.
4. Manage client and workforce feedback in line with standard policies and procedures, driving quality performance and service delivery.
You will also lead a team through transformation, work collaboratively across the organisation and sector whilst driving a continuous improvement and customer-focused culture.
What we're looking for
We are looking for motivated and committed individuals with:
5. Relevant tertiary qualifications in translation or equivalent experience in high volume translation project management
6. Demonstrated expertise and experience in the set up and use of translation management systems, computer assisted translation tools and inclusive language practices, to manage high volume and quality translation projects.
7. Demonstrated expertise and experience in the execution of quality standards and procedures of translation project management
8. Exceptional communication skills with the ability to present and write for a diverse audience
Download the role description.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
We do work that really matters
At Multicultural NSW you'll be helping connect and unite people to develop resilient and welcoming communities. You'll be supporting NSW to be the most successful multicultural society in the world.
Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.
What We Offer
We offer a variety of benefits, including:
9. A challenging and rewarding career
10. Flexible, autonomous work environment
11. Competitive pay and conditions
12. Training and development opportunities to build and maintain capabilities
13. Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
1. Describe a time you had to lead a team through the consistent application of translation management workflow for high volume output? What translation management system did you use, what approach did you take, what key messages did you focus on and what was the outcome?
2. Tell us about a situation where you identified performance concerns with the translation quality output from a team of translators. How did you use data and insights to inform the feedback provided to the translators, communicate expectations and what was the outcome?
Applications close 16th January 2026
Got a question?
For more information about the role or what it's like to work for Multicultural NSW, please contact the hiring manager Mayanne Lafontaine via
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Nastassja Le Claire on or via
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.