Network Management Engineer Role
We are seeking an experienced Network Management Engineer to join our Operations unit. The successful candidate will be responsible for monitoring, identifying, and resolving network events and alarms to ensure the stability and performance of our network infrastructure.
This role involves proactive monitoring of system alerts, performance metrics, and event logs to identify potential issues or anomalies. The engineer will also troubleshoot and support layer 2 and layer 3 protocols, such as VLANs, BGP, MPLS, and ethernet, to resolve connectivity, data, and infrastructure issues.
The Network Management Engineer will escalate unresolved issues to appropriate support teams or senior engineers, providing clear and detailed information to facilitate timely resolution. Additionally, the engineer will manage salesforce ticket hygiene and handover process within the team.
This role requires strong customer service skills and the ability to communicate effectively with internal stakeholders and staff. The engineer will create and maintain technical documentation to support an accurate customer-facing and internal knowledge base.
Required Skills and Qualifications:
* A minimum of 3 years' experience in an operational Network Management role or similar.
* Demonstrated experience in customer service required.
* Familiarity with ITIL V4 service management framework.
* Experience diagnosing and troubleshooting hardware, software, network, and system-related problems with the ability to identify and resolve issues efficiently.
What We Offer:
* Free Home Broadband
* Free Mobile SIM plan
* Flexibility – 3 days/week in the office
* Lunch on Wednesdays, snacks, donuts, and more
* A diverse and inclusive culture