Customer Service and Administrative Assistant
This is a customer interfacing role that requires you to think on your feet, solve problems, and assist with the overall coordination of the reception, its facilities and maintenance. You will be responsible for reception services, meeting room coordination, facilities support, and administrative tasks.
Main Responsibilities:
- Manage the concierge inbox and respond to queries efficiently
- Distribute incoming mail and manage outgoing mail and courier services
- Answer and direct phone calls in a professional and timely manner
Meeting Room and Event Support:
- Set up and reset meeting rooms
- Plan and coordinate catering and refreshments for meetings and events
- Collaborate with Executive Assistants to support business-wide events and meetings
Facilities and Maintenance:
- Oversee the onboarding and offboarding process, including access cards and locker assignments
- Identify and report maintenance issues and assist in coordinating general maintenance requests
- Assist in implementing and maintaining preventative maintenance schedules and asset management
About You:
This role requires previous experience in a front-of-house, concierge, or client-facing role in a similar position. You must demonstrate an ability to provide high-end customer service with discretion and professionalism, as well as experience liaising with a range of stakeholders including executives. You should be a collaborative team player who adopts a hands-on approach to problem solving and has the ability to prioritize and juggle multiple tasks. Strong interpersonal and communication skills are essential.
What We Offer:
We offer an attractive remuneration package, an inclusive team of industry experts who promote collaboration and innovation, celebrated success stories with 'Living the Senex Values' Awards, a range of health and wellness benefits, a learning platform housing over 100,000 resources, and 16 weeks paid parental leave. We encourage and promote diversity and inclusion, and welcome applications from all backgrounds.