Guest Experience Manager - AAT Kings
Location: Ayers Rock / Yulara
About the role
For over 100 years, AAT Kings has been sharing the very best of Australia and New Zealand with travellers from around the world. Based in Yulara, right on the doorstep of Uluru, our Guest Experience Manager leads the frontline team responsible for welcoming guests, assisting with bookings and ensuring every journey begins smoothly. This is a hands-on leadership role that combines team management with a passion for creating lasting memories for our guests.
Day to Day, You Will:
* Lead, coach, and inspire a team of Guest Experience Agents to deliver exceptional customer service
* Oversee daily operations at our Yulara base, ensuring smooth guest check-ins and tour departures
* Handle escalated guest queries with a calm, solutions-focused approach
* Support the team in cross-selling and upselling products to enhance the guest journey
* Manage reporting, scheduling, and administrative requirements for the Guest Experience team
* Build strong relationships with guests, trade partners, and internal stakeholders
* Act as the key point of contact for local operational needs, working closely with wider business leaders
What We're Looking For
We're seeking a motivated and people-focused leader who thrives in a fast-paced, guest-facing environment. To succeed, you'll bring:
* Proven leadership or supervisory experience, ideally within tourism, hospitality, or retail
* A track record of delivering outstanding customer service
* Strong communication skills and the ability to coach, motivate, and develop a team
* Solid computer literacy (Microsoft Office essential; reservations systems desirable)
* Flexibility to work a rotating roster, including weekends
What's in it for You
* Opportunity to lead a passionate, guest-focused team in one of Australia's most iconic locations
* Career growth with pathways across AAT Kings and The Travel Corporation's global brands
* Travel discounts for you, your family, and friends
* Annual travel credit of $1,850 (after your first year) to use across our travel brands
* Two paid volunteer days each year
* Two annual team engagement days
* 12 weeks paid parental leave (for eligible employees)
* Access to wellbeing support and our Employee Assistance Program
* Staff accommodation organised prior to arrival
At AAT Kings, we celebrate diversity and are proud to be an equal opportunity employer. If you're ready to lead a team where every day feels like an adventure, we'd love to hear from you.