DESCRIPTION
Reporting to the Branch Manager, the Service Manager, supports the Tamworth operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, mining, power generation and agricultural customers within the New England Northwest. This role is considered a strategic position, managing the 40+ strong Tamworth Service Department in its day-to-day operations as well as maintaining strong relationships with our strategic customer base. s:
Responsibilities:
* Supervise and Coordinate: Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
* Quality and Productivity Monitoring: Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
* Technical Support: Provide first-level support to Service Technicians, escalating technical issues when necessary.
* Logistics Management: Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
* Quote and Documentation Management: Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
* Continuous Improvement: Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
* To be successful in this role you will need the following:
* Relevant Experience: Intermediate-level experience in a technical field with demonstrated team leadership skills.
* Educational Requirements: College, university, or equivalent degree in a relevant discipline or equivalent relevant experience.
* Technical Skills: Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
* Customer Focus: Strong ability to build and maintain customer relationships and handle conflicts effectively.
RESPONSIBILITIES
To be successful in this role you will need the following:
* Relevant Experience: Intermediate-level experience in a technical field with demonstrated team leadership skills.
* Background: You would ideally come with trade qualification and background from the Mechanical Industry – on / off highway, mining, agriculture, heavy diesel or light vehicle
* Technical Skills: Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
* Customer Focus: Strong ability to build and maintain customer relationships and handle conflicts effectively.
* Financial Acumen: Understanding and application of financial indicators for better business decision-making
QUALIFICATIONS
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