1 week ago Be among the first 25 applicantsPrimary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here CareersLocation: ParramattaPermanent Full TimeThe opportunityAn opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team.Your new roleQBE Insurance currently have the opportunity to join the business in the role of Claims Officer within our SA/WA Liability Claims space.This role is pivotal to the team’s success, proactively supporting our claims philosophy and strategy, managing end to end personal injury and property liability claims and acting within legislative requirements to support the SA and WA Liability Claims unit in achieving its targeted objectives.Please note this role may require some travel.The key responsibilities for this role include the following, but not limited to:Pro-active and efficient management of the claims process, resulting in accurate completion and validation of claimsManaging SA and WA Liability Claims.Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as neededEstablishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general publicEnsuring compliance with relevant statutory guidelines and standardsInitiation and completion of any recoveries from third partiesSelf-audit of claims files to ensure positive internal auditsResponse to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelinesAbout YouTo be successful in this role, you will have:Legal qualifications will be advantageous, however, not necessary.A background in Public Liability/Personal Injury claims.Experience with attending Informal Settlement Conferences, Mediations and Trials.Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage and product liability claims.Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordingsAbility to engage, instruct and work with relevant providers including lawyers, loss adjusters and consultantsAn understanding of, and demonstrable application of, the General Insurance Code of PracticeAbility to build and maintain strong client/customer relationshipsGood problem-solving skills - ability to interpret technical / investigation reports to make sound business decisionsAbility to participate in alternative dispute resolutionAbout QBEWe can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance.Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks’ gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE’s Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employee’s experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusionRanked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021APPLY NOW and let’s make it happen!Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Liability Analysis, Managing performance, Negotiation, Risk Assessments, Sound Judgment, Stakeholder ManagementApplication Close Date: 12/06/2025 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionFinance and SalesIndustriesInsuranceReferrals increase your chances of interviewing at QBE Insurance by 2xSign in to set job alerts for “Claims Officer” roles.George Street, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSenior Claims Specialist (Life Insurance)Parramatta, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia 4 hours agoParramatta, New South Wales, Australia 4 hours agoParramatta, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 3 weeks agoSt Leonards, New South Wales, Australia A$90,000.00-A$100,000.00 2 weeks agoParramatta, New South Wales, Australia 17 hours agoNorth Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoMacquarie Park, New South Wales, Australia 2 months agoPosting Claim Adviser (APS6) and Overseas Posting Officer (APS5)Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoMerrylands, New South Wales, Australia 1 week agoClaims Specialist - Short Tail, Specialty & Major AccountsMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSenior Claims Officer - Property Liability ClaimsSenior Property Claims Specialist (12 Month Contract)Sydney, New South Wales, Australia 4 days agoOperations Specialist Team Manager (Home Claims)North Sydney, New South Wales, Australia 2 weeks agoWorkers Compensation & Injury Management OfficerBankstown, New South Wales, Australia 2 days agoParramatta, New South Wales, Australia 4 days agoMacquarie Park, New South Wales, Australia 2 months agoMacquarie Park, New South Wales, Australia 2 months agoMacquarie Park, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. 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