About the Role
We have multiple exciting opportunities for dedicated individuals to join our Customer Care team in Sydney. The primary objective of this role is to provide exceptional customer service in a fast-paced, multi-channel contact centre environment.
This position requires passionate, empathetic individuals who are adept at problem-solving and committed to delivering outstanding customer experiences. Leveraging digital channels to exceed customer expectations and ensuring key performance indicators (KPIs) are met in alignment with our values.
We offer an excellent training program to equip you for success. During this training period (2-3 months), you will work in the office, located at 255 George St, from Monday to Friday, 9am to 5pm, allowing you to participate in training sessions and collaborate with colleagues when needed. Once your Team Leader has signed off on your training, you will be transitioned onto a rotating roster.
The operating hours are Monday to Friday, 8am to 8pm, and Saturday, 9am to 5pm. You will receive one Saturday shift per month and one week of late-night shifts per month.
After completing your training, you will have the opportunity to work from home 50% of the time over a fortnight.
You will be part of a collaborative team that works hard but also enjoys having fun along the way. This could be the first step in your career in customer-facing roles.
About You
As a successful candidate, you will demonstrate:
* A commitment to doing the right thing by the customer and finding innovative ways to engage them
* Strong written communication skills
* Strong computer, analytical, literacy, and conversational skills
* Strong technical and problem-solving skills
* A continuous improvement mindset with the ability to proactively identify opportunities to enhance processes and procedures
* Experience providing service via digital channels (e.g., chat) would be an asset
* Previous experience in a contact centre or equivalent is highly desirable
* Banking/financial services experience is highly desirable
About Us
We are a leading regional bank committed to creating prosperity for our customers, shareholders, and people through empathy, integrity, and making a positive impact. Our ambition is to be known as the bold challenger bank, with multiple brands that are digitally enabled and personal.
We value diversity and believe that our workforce should reflect the customers and communities we serve.
We strive to create a workplace that fosters inclusivity, equality, and opportunities for growth and development.
Our Benefits
We offer a range of benefits to support your well-being and career growth, including:
* Flexible working arrangements
* Discounted financial products
* Salary sacrificing options
* Paid parental leave with no minimum entitlement
* Paid volunteer days
* Purchase annual leave
* BUPA Corporate Plan
* Employee Assistance Program (EAP)
* A zero-tolerance approach to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
* Accessible work support through various practices, systems, and office adjustments
* Gym, shopping, technology, and travel offers
* Five employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender, and Early Career
* We are members of Pride in Diversity and participating organisations in the Australian Workplace Equality Index
How to Apply
We are committed to diversity and an inclusive workplace. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful in your application, it is a condition of employment that background screening is completed to ensure we comply with our obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include identity verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Job Reference: BOQ02350