Associate Manager, Strategy Operations - Customer Experience • Remote, Australia
About the Team
As one of DoorDash's core operations teams, the company ensures that when issues arise across the platform, there is a reliable and effective support system in place. Our team designs, manages, and continuously improves DoorDash's global support network, with the goal of delivering a high-quality and consistent experience. This role sits within the Safety team, focused on the most critical and high-risk incidents on the platform. The team partners cross‐functionally to design and optimize how safety incidents are prevented, reported, and handled.
About the Role
You will operate at the intersection of operations, product, and the company, focused on both reducing the occurrence of safety incidents and improving how they are handled end‐to‐end. You'll partner cross‐functionally with Product, Engineering, Analytics, and Operations to drive impact across prevention, reporting, and support execution. This role requires a highly analytical and detail‐oriented operator who can navigate complex problem spaces, design scalable processes, and execute with precision in a fast‐paced environment. You'll be expected to take ownership of ambiguous, high‐stakes problems and translate them into structured, actionable solutions.
Key Responsibilities
* Drive Safety Strategy – partner with cross‐functional teams to identify and execute initiatives that reduce safety incidents on the platform.
* Own End‐to‐End Experience – design and optimize the full lifecycle of safety incident handling, including reporting, workflows, support execution, and tooling.
* Analyze – use data and case‐level insights to identify root causes, monitor performance, and inform decision‐making.
* Influence Cross‐Functionally – collaborate with Product, Engineering, and Operations to ensure safety CX needs are reflected in product and operational decisions.
* Solve Complex Operational Problems – tackle ambiguous, high‐stakes challenges by building scalable processes, driving rigorous execution, and ensuring high‐quality outcomes in sensitive situations.
What We're Looking For
* 4-6 years of experience in strategy & operations, business operations, consulting, or a related field in a fast‐paced environment.
* Strong strategic thinker who can break down complex problems, prioritize effectively, and develop clear, structured approaches to drive impact.
* Highly analytical with the ability to translate complex data into clear insights and actions.
* Strong operator with exceptional attention to detail and a track record of executing effectively in high‐pressure, ambiguous environments.
* Experience leading cross‐functional initiatives and influencing stakeholders across Product, Engineering, and Operations.
Compensation
Base salary is localized according to an employee's work location. The national base pay range for this position within the United States, including Illinois and Colorado, is $95,200–$140,000 USD. In addition to base salary, the compensation for this role includes opportunities for equity grants.
Benefits
DoorDash offers a comprehensive benefits package to all regular employees, which includes:
* 401(k) plan with employer matching
* 16 weeks of paid parental leave
* Wellness benefits and commuter benefits match
* Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act)
* Medical, dental, and vision benefits
* 11 paid holidays
* Disability and basic life insurance
* Family‐forming assistance and mental health program
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked.
EEO Statement
We are committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.
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