Job Title: IT Systems Manager
About the Role:
We are seeking an experienced IT Systems Manager to oversee the planning, execution, and monitoring of complex information management and telecommunication systems. This role requires a strong technical background and excellent leadership skills to ensure seamless operation of critical systems and facilities' infrastructure.
Key Responsibilities:
* Design, implement, maintain, and optimize robust IT systems that underpin decision-making processes.
* Ensure continuous availability of critical systems and facilities' infrastructure while maintaining exceptional appearance and first-class maintenance of facilities.
* Operate an IT Help Desk that operates daily, Monday through Friday.
* Provide IT system and business applications support, including hardware, software, and infrastructure support.
* Perform network systems administration and maintenance, requiring access to site cable architecture.
* Supply all materials and labor for IT infrastructure modifications and new installations.
* Operate, inspect, test, maintain, update, and repair the Facility Control System, Power Control Monitoring System, and Building Monitoring System, as well as the Supervisory Control and Data Acquisition (SCADA) system.
* Support transition activities on all IT systems as required.
* Experience working in 24x7 mission-critical environments, such as data centers.
* Update/maintain existing CAD files for all facilities, space planning, and telecommunication drawing and capacities.
* Develop and maintain an IT plan as part of the Program Management Plan (PMP), focusing on business and enterprise systems and information management.
* Support facilities, logistics, security, and telecommunications infrastructures by providing IT and communication systems design, implementation, cybersecurity, testing, Operations and Maintenance (O&M), software upgrades, and recapitalization of hardware.
* Implement enterprise solutions for Enterprise Resource Planning Tool (ERPT) support as needed.
* Responsible for preparing documents and coordination for the Authorization and Assessment (A&A) process, currently Intelligence Community Directive 503 (ICD 503).
* Familiar with navigating NRO Risk Management Framework (RMF), as part of the A&A responsibilities.
* Develop a Configuration Management (CM) Plan.
* Develop a System Development Plan.
* Experience with NRO Corporate IT Procurement (CIP) process and system.
* Ensure qualified personnel are ready and able to perform O&M on the various facilities and communication systems.
* Ensure skilled and experienced systems engineers and database administrators for each system are available and able.
* Responsible for collecting and overseeing customer requirements, design, engineering, cybersecurity, test, and integration, and implementation of the system.
* Integrate and coordinate with other government and industry partners to implement new enterprise solutions and perform related O&M.
Requirements:
* Must be a US Citizen and possess an active TS/SCI U.S. Security Clearance with an adjudicated CI polygraph.
* A bachelor's degree in information technology, computer science, or information systems management, or equivalent experience.
* Must be a certified IT professional with an International Information System Security Certification Consortium (ISC)2 Certified Information Systems Security Professional (CISSP) certification.
* A minimum of five (5) years of experience managing similar projects of size, scope, and complexity through the planning, execution, and monitoring stages, preferably with NRO experience to adequately understand mission needs across the enterprise.
* Minimum of two (2) consecutive years of supervisory experience in IT management.
* Experience with SCADA Networks.
* Documented experience in IC IT systems, including implementing INFOSEC policies and procedures.
* Experience providing high-quality customer service.
* Demonstrated experience in help desk activities, recapitalization, networks, development of systems security plans, and protected communication technologies.
* Currently holds applicable 8570 certifications and Security+.
* Experience in hardware integration, software integration, cloud services, and formation of telecommunication networks.
* Ability to enhance alignment of development and integration with end-user and mission needs.
* Proficient in shaping and steering architecture, driving the implementation of cutting-edge technology solutions at the forefront of innovation.
* Experience with using and administration of a ticketing, service desk, or tracking tool (such as ServiceNow, Jira Service Desk, etc).
* Ability to maximize technical, performance, and operational efficiencies and minimize lifecycle costs.
* Ability to maximize services and capabilities, provisioned as a service.
* Ability to enhance and enable interoperability across the enterprise.
* Ability to work in fast-paced environment with excellent oral and written communication skills.
* Strong understanding of data governance principles, policies, and best practices.