About the Role
The IT Service Operations & Security Coordinator is responsible for coordinating and managing Council's Information Technology (IT) Business Applications and Infrastructure Environments.
This role provides advice, solutions, recommendations, and guidance across cybersecurity, IT Infrastructure, Business Applications, and related functions.
* Develop and implement cybersecurity policies, procedures, and best practices to protect the organisation's digital and information assets.
* Conduct regular security audits, vulnerability assessments, and penetration testing.
* Monitor the security landscape for emerging threats and vulnerabilities and implement measures to mitigate these risks.
About You
To be successful in this role, you will have:
* A minimum of 7 years of industry experience gained by practical application.
* Relevant formal qualifications in information technology or a business-oriented degree.
* Certifications in Microsoft technologies, ITIL, or ITSM.
* Proven experience in creating and maintaining technical and operational documents, including policies, procedures, user guides, factsheets, and documentation.
* Proven experience in implementing cybersecurity measures, designing, and enforcing robust security protocols.
* Proven experience in maintaining IT infrastructure systems, performing backups, patch management, and hot fixes.
* Proven experience in managing software lifecycles, deployment, maintenance, and updates.
* Proven experience in providing mentoring to team members, creating a knowledge and learning environment, and developing staff development programs geared towards service desk performance improvement.
* Proven experience ensuring network system security baselines are met and security improvements are implemented across LAN/WAN environments.
* Proven experience working in a team-oriented, collaborative environment with exceptional customer service orientation.
* A valid Class C driving license.
Benefits of Working with Us
You will be rewarded with an attractive annual salary package, flexible work arrangements, free parking, access to a Fitness Passport membership, and internal professional Learning and Development opportunities.