About the role:
This growth focused customer service role provides support to both existing and prospective Bupa customers, working on-site at key educational partners, Bupa office and remotely from home.
Servicing primarily overseas students as well as domestic students and staff, this role is crucial in ensuring Bupa can continue to work strategically with our partners in delivering health and care offerings to this evolving industry. This role will require identification of new sales opportunities whilst growing Bupa's impact on the health of its members through promotion of Bupa's product suite.
Key Responsibilities
* Represent Bupa in a professional and friendly manner always (critical as role is based on-site at our key partner institution)
* Ability to promote and sell features and benefits of Bupa products to generate further revenue opportunities at our partner institutions
* Have a desire to resolve all customer enquires first time and with urgency
* Present at on-campus events such as orientations, onsite kiosks and health and wellness activations and promotions
* Support student enquiries via phone, e-mail and digital channels
* Promote Bupa as a health and care provider within the partner institutions and broader education sector
* Switch students to Bupa OSHC from other OSHC providers
* Up-sell Bupa product suite including extras cover, overseas visitors cover and domestic health insurance to increase the total Bupa sales revenue within our key clients
* Monitor, evaluate and document the performance and outcomes of onsite activities and weekly tasks
* Work in collaboration with key internal and external stakeholders
* Ability to work autonomously from home and across multiple sites
* Other duties as determined by the National Manager, On-Campus Partnerships
About You
* Previous sales experience and customer service delivery
* Flexibility to work across campuses and varying work schedules
* Highly accountable with demonstrated ability to work autonomously and maintain strong time management performance
* Business/commercial acumen
* Ability to work well under competing pressures from varying channels
* Knowledge of the Australian health insurance industry
* Understanding of the overseas student market and/or exposure to the education sector. This can include being a previous International Student
* Experience in presenting to large groups
* Established effective communication strategies
Why Work with Bupa
When you become a part of the Bupa team, you're joining a company that values innovation, collaboration, and making a positive impact on people's lives. We offer a supportive and dynamic work environment that encourages your professional growth and development.
If you're ready to lead change, drive customer retention, and contribute to Bupa's success, we want to hear from you Apply now and be a part of our journey towards delivering exceptional customer experiences.
Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.