Located in shiny new offices you will be rewarded with opportunity, supportive management, training and development. This position requires an eye for detail and a high level of accuracy and professionalism. You will work with a dedicated team providing sales support and exceptional customer service. Reporting to the Sales Support Supervisor, you will be welcomed into a hardworking and collaborative culture in an outstanding environment and be supported by a team that offers support and guidance.
**Your responsibilities will include**:
- Updating SAP records and customer document attachments
- Maintain a high degree of knowledge on all products, campaigns and promotion
- Maintain appropriate knowledge of in-house SAP systems and all other role related programs
- Accountable for making outbound customer calls in a professional manner to follow up on payments
- Provide order management and customer support to internal & external customers
- Process all incoming enquiries such as: orders, returns, credit/debits, logistics and customer queries
- Monitor, co-ordinate and liaise with other departments for dispatch and delivery of customers' orders
- Process and data reporting to retailers as required
- Advising customer of stock levels/discontinued or incorrect products
- Assisting with online payment process
- Working with Third Party Logistics and internal logistics team for seamless order delivery
- Action any ad hoc tasks as required and requested by the Sales Support Supervisor
**Skills and experience**:
- Experience in similar roles providing high quality customer service and processing administration requiring high attention to detail
- Intermediate software skills (Excel, Word, PowerPoint & Outlook)
- Experience with SAP is highly desirable
- Adaptability and resilience to work in a dynamic and fast-paced environment
- Excellent verbal and written communication
**Benefits**:
Great salary on offer. Career progression within this company is something they pride themselves on. Great team culture.
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