About this role
* Act as third-level support escalation point for tickets requiring on-site investigation and resolution.
* Take direction from, and work with, other on-site or remote team members as required.
* Subsequent work will often be conducted at different sites around Queensland. When working at regional sites, travel will be arranged, and expenses paid for by the client.
* This is an ongoing position with a focus on technical support and customer satisfaction.
Schedule and Hours
Shifts will be conducted between 8:00-16:00, Monday to Friday. Work is ad-hoc in nature therefore, there are NO guaranteed hours after the initial engagement. Every effort will be made to involve you in suitable projects and shifts.
Responsibilities and Requirements
* Mandatory requirements:
o Ability to commence with <1 week's notice
o Full, clean Driver's License and your own vehicle
o Ability to travel to project sites
o Must pass a police check prior to commencing
* Required proven experience:
o Technical Support, Customer Facing
o Trouble shooting with Hardware/Software/Desktop/Laptop/Networking/Printers/Operating Systems
o Experience with ticketing systems
o Previous experience working in an IT service desk role, in-house or customer facing
o IT Qualifications/Certifications (desirable)
o Excellent communication skills
What You Need to Do Next
Please submit your CV using the 'Apply Now' button. We look forward to hearing from you.