Are you looking for a challenging and rewarding career in IT support?
We are seeking an experienced IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing top-notch support to our stores and support office.
Key Responsibilities:
* Provide telephone and remote IT support to Store and Support Office Team Members
* Respond to support requests via the Helpdesk system
* Provide after-hours support on a rotational on-call basis for critical operations
* Assist in new store setup, may require occasional travel
* Maintain IT Registers, Process, and How-To documentation
What We Are Looking For:
* Experience in a support/call centre environment
* Knowledge of Microsoft Windows, Active Directory, and Office 365
* Basic understanding of LAN/WAN technologies
* Excellent communication skills, both oral and written
* Strong attention to detail and problem-solving skills
What We Offer:
* Free access to mental health, financial & wellbeing support services through our EAP service
* Opportunities to support the Petstock Foundation, sustainability projects, and community partnerships
* Option to purchase up to 2 weeks of additional paid leave & 4 weeks of paid parental leave
* Health and wellness services at a corporate discount
* Exclusive access to Workplace Banking
We value diversity and are committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.