Posted: 12 September
Offer description
As a vital part of our team, you will be responsible for delivering exceptional customer experiences by greeting and assisting clients in renting vehicles. Your goal will be to process rental agreements accurately and efficiently, promoting and upselling additional products and services while addressing customer inquiries and concerns promptly and professionally.
* Greet and assist customers in renting vehicles as based on their preferences and needs
* Process rental agreements accurately and efficiently
* Promote and upsell additional products and services
* Address customer inquiries and concerns promptly and professionally
* Achieve or exceed individual and team sales targets
* Inspect vehicles before and after rental periods, noting any damages
* Maintain knowledge of current promotions, services, and products to assist with sales efforts
* Build strong customer relationships to encourage repeat business and referrals
* Detailing and cleaning vehicles to business quality standards
* Refuel and transport vehicles
We are a global mobility player with a rich history of 75 years. Our mission is to revolutionize the way people move. We offer a diverse range of car and van rental services, including short-term and long-term rentals, relying on a fleet of over 280,000 vehicles. Our brands cater to differentiated needs, use cases, and expectations, and we have a robust network in over 130 countries.
* Previous experience in sales, customer service, or retail
* Car rental experience is highly desirable
* Excellent communication and interpersonal skills, with a customer-first mindset
* Confident using computer systems and technology
* Ability to work efficiently in a fast-paced, high-pressure environment
* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
* Valid Australian driver's license with a clean driving record
* Full working rights in Australia (current and ongoing)
* A positive, proactive, and team-oriented attitude
