We're growing and looking for a Service Desk Analyst to join our team. This is an opportunity to work with a dynamic IT services provider where your contribution is valued, your development is supported, and your career can grow.
You'll support a diverse client base across industries including hospitality, not-for-profits, and financial services, delivering both remote and onsite IT support.
Key Responsibilities
* Provide remote and onsite support for end-user devices, Microsoft 365, Active Directory, and business applications
* Escalate complex issues to Level 2 engineers with clear documentation
* Maintain accurate ticket notes and contribute to internal documentation
* Communicate effectively with clients throughout the support process
About You
You bring 1–2 years of IT support or service desk experience, with:
* Solid understanding of Windows environments, Microsoft 365, and Active Directory
* Strong customer service and communication skills
* Systematic troubleshooting and adherence to documented processes
* Excellent time management and organizational skills
* Full working rights in Australia and a valid driver's license
Desirable:
* Experience with ticketing systems (e.g., Halo, Autotask, ConnectWise)
* Familiarity with remote support tools
* Exposure to networking and cloud technologies
* Relevant certifications (CompTIA A+, Microsoft 365, ITIL Foundation) or willingness to obtain them
Why Work With Us
* Competitive salary and clear career development pathways
* Exposure to a wide range of clients and technologies
* Supportive, close-knit team environment
* Ongoing training and mentorship
Our Values
* Above & Beyond – We go the extra mile for our clients and each other
* Communication – Clear, timely, and respectful communication
* Own It – Accountability from start to finish
* Reliable – We deliver consistently and dependably
About Us
Established in 2005, we're a collaborative team based across Brookvale/Sydney, Brisbane/Gold Coast, Melbourne, and Orange. Our clients rely on us to keep their technology running smoothly so they can focus on what they do best.
How to Apply
Submit your application via this job ad or email your resume and a brief cover letter to
Please note:
We are not accepting applications from recruitment agencies for this role.