Overview
Legacy WA cares for veterans' families affected by their Defence service and fosters connections that build a strong and resilient veteran community. For nearly 100 years, Legacy WA has provided practical, person-centred support that enhances mental health, financial stability, and social wellbeing. This is an exciting time to join us as we are growing and evolving to better support the needs of those that we serve.
The Role
We are seeking an experienced Case Management Worker (Accredited Social Worker or equivalent) to deliver holistic, trauma-informed support to veterans' families experiencing complex psychosocial needs.
Role overview:
As the Case Management Worker, you will be at the heart of our efforts to support veteran families. Your role will involve conducting thorough assessments, crafting personalised support plans, coordinating essential referrals, and passionately advocating for the wellbeing of our clients. You will work hand-in-hand with the Community Services Team Leader, internal teams, volunteers, and external service providers to deliver timely and effective support. Additionally, you will work closely with the Programs Coordinator to design and deliver trauma-informed programs that addresses the unique needs of veteran families.
You will be required to:
* Conduct comprehensive psychosocial assessments and develop individual support plans
* Provide direct case support, advocacy, and crisis intervention
* Facilitate warm referral pathways to external providers
* Collaborate with Legatees, service providers, and internal teams
* Contribute to the design, delivery, and evaluation of community service programs
* Coordinate access to respite, camp, and peer support programs
* Maintain accurate case records and reporting in line with compliance standards
The role is office-based with regular travel to client homes, service providers, and community events.
Key Responsibilities
Professional Case Management
* Undertake comprehensive psychosocial assessments and formulate appropriate, individualised support plans
* Provide trauma-informed, strengths-based casework to individuals and families with complex needs
* Deliver timely crisis response, advocacy, and referrals
* Conduct risk assessments, safety planning, and mandatory reporting in accordance with legislative and organisational requirements
* Work collaboratively with Legatees, volunteers, and external stakeholders to ensure coordinated care
Programs & Community Engagement
* Contribute to the design, implementation, and evaluation of targeted wellbeing programs
* Coordinate client participation in respite camps, workshops, and peer support initiatives
* Support peer-led and community-based approaches aligned with trauma-informed practice
Stakeholder Coordination
* Build and maintain strong relationships with government, ex-service, and community organisations
* Liaise with health professionals, financial advisors, and social workers
Governance, Compliance & Continuous Improvement
* Maintain high-quality case records and data in line with compliance standards
* Contribute to service reviews, funding acquittals, and continuous improvement initiatives
* Participate in professional supervision, development, and reflective practice
Selection Criteria
Essential Selection Criteria
Applications without a cover letter addressing the essential criteria will not be considered.
* Artary tertiary qualification in Social Work, Social Sciences, Counselling, Psychology, or Community Services
* Current registration with the Australian Association of Social Workers (AASW) or equivalent
* Minimum 2–3 years' post-qualification experience in case management
* Demonstrated experience working with vulnerable individuals and families experiencing complex psychosocial issues
* Strong working knowledge of trauma-informed, person-centred, and strengths-based practice frameworks
* Excellent communication, advocacy, and professional collaboration skills
* High-level organisational skills and capacity to manage competing demands
* Current National Police Clearance and Working with Children Check
* Valid driver's licence
Desirable
* Experience in community services program development or evaluation
* Experience working with veteran families, mental health, or financial stress contexts
* Experience working with First Nations communities
* Mental Health First Aid, ASIST, and/or SafeTALK training
* Advocacy Training and Development Program (ATDP) accreditation or willingness to obtain
What We Offer
* Boost your take-home pay with up to $15,900 tax-free annually, plus an additional $2,650 for meals and entertainment
* 17.5% leave loading
* Access to ongoing professional development and training
* Opportunities for reflective practice, supervision, and sector collaboration
* The opportunity to contribute to meaningful, long-term outcomes for veterans' families
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