About the Role
We are seeking a professional and friendly Service Receptionist to be the first point of contact for our guests. You will handle inbound calls and walk-ins, schedule service bookings, coordinate courtesy vehicles, and support the Service Advisors and Workshop Controller to keep the day running smoothly. This is a front-of-house role suited to someone who enjoys a fast-paced environment, clear communication, and excellent customer service.
Key Responsibilities
- Greet guests, manage the service reception desk, and answer phones
- Create and confirm service bookings, update customer details
- Assist with loan cars, transport, and handover coordination
- Prepare job folders, filing, and basic invoicing support
- Monitor the reception inbox and respond to enquiries promptly
- Maintain a tidy, professional reception area and waiting lounge
- Work closely with Service, Parts, and Workshop teams to resolve issues quickly
Skills & Experience
- Previous experience in reception, customer service, or admin
- Confident communicator with a warm, professional manner
- Strong attention to detail, accurate data entry, and basic MS Office skills
- Ability to juggle competing priorities and stay calm under pressure
- Automotive or dealership experience is valued, not essential
- Current Australian working rights and a valid driver’s licence
Benefits
- Competitive remuneration, plus incentives
- Training and clear pathways for career growth across Eagers Automotive
- Learning Together program and internal development opportunities
- Employee assistance program via TELUS Health
- Manufacturer training and exposure to leading automotive brands
- Staff discounts and on-site parking
- Supportive team culture and stable rostered hours
How to Apply
Click “Apply” and include your resume. A short cover letter outlining your customer service experience is welcomed. Shortlisted applicants will be contacted for next steps.
Challenger Ford is a part of Australia’s largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.
We are an equal opportunity employer and would love to hear from you if the above details resonate with you!
Eagers Automotive - Moving together.