About UsThe Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships with nineteen locations throughout QLD and Northern NSW.
We are a family owned business with 79 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery.
The Brown and Hurley Group is the winner of many industry awards and a leading supplier to Australia's Road Transport and Agricultural Industry.
About the RoleWe are looking for a dynamic and driven individual to join us as the Service Manager at our branch in Roma.
In this role you will be responsible for the day-to-day operations and profitability of the Service Department, as well as coaching and mentoring the team and building and maintaining long-term customer relationships.
This is a key leadership position, we are looking for someone with extensive agricultural machinery and truck maintenance experience and technical knowledge.
You will also have developed knowledge of New Holland and Case products and the ability to operate in a fast paced and busy environment.
What you'll be doing:
Achieve all departmental goals within budgets
Create new and maintain existing relationships with customers and suppliers
Visit customers and suppliers
Provide exceptional and professional customer service
Work in conjunction with other departments
Coach and maximise performance and help support/manage underperformance of direct reports
Evaluate current needs and anticipate future needs of the service department
Ensure paperwork is completed accurately and within deadlines
Set examples in good behaviour, work ethics, responsibilities and initiative for staff to follow
Control staffing levels and shift schedules to ensure adequate coverage and minimal overtime
What we're looking for:
Proven success in a similar role with agricultural and construction dealership experience
Experience in a leadership role managing a team
Strong people skills including customer service, communication, collaboration, negotiation and dispute resolution skills
The ability to multitask and meet deadlines
Strong attention to detail and organisational skills
Knowledge of New Holland, CASE IH, John Deere or Kubota experience (preferred)
Auto-IT DMS experience (preferred)
We offer a competitive salary with bonuses
Company car and fuel card
We are an established family business working with the best brands in the industry
We believe in investing in our people and in our business – you aren't just a number to us, you are part of the family
We encourage our people to participate in training to enable career advancement
Each of our branches has a great team environment
We offer health and wellbeing support programs as well as retail, banking and health insurance discounts
How to applyTake the next step by clicking apply now and follow all prompts.
If you are successfully shortlisted, we'll be in contact with you shortly.
If you wish to learn more about The Brown and Hurley Group please visit our website and connect with us on our socials below:Website: brownandhurley.com.au/careers/Facebook:Brown and Hurley - facebook.com/brownandhurley,Brown and Hurley Agriculture - facebook.com/BrownandHurleyAgricultureInstagram:Brown and Hurley - instagram.com/brownandhurleyBrown and Hurley Agriculture - instagram.com/brownandhurleyagricultureLinkedIn:linkedin.com/company/the-brown-and-hurley-group-pty-ltdYouTube:?
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