Overview
Accor Surfers Paradise, Queensland, Australia
Join to apply for the
Night Auditor
role at
Accor
. This is a part-time position with a minimum guarantee of 30 hours per week.
About the role
As Night Auditor, you'll play a crucial role in ensuring a seamless overnight experience while delivering a 5-star service to our valued guests. As the first and last point of contact, you'll set the standard for excellence by offering warm, genuine, and attentive hospitality throughout their stay.
Responsibilities
Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Night Manager.
Providing exceptional customer service during guest check-ins/check-outs and assisting with inquiries at the Front Desk.
Ensuring effective communication during handovers at the start and end of each shift, keeping everyone in the loop.
Proactively managing guest requests and collaborating with various departments to exceed guest expectations.
Qualifications
Previous experience as a Night Auditor in a high-volume hotel (200+ rooms).
Proven experience with PMS; Opera Cloud highly desirable.
Exceptional customer service, communication, and time management skills.
Strong Microsoft Office skills and Excel proficiency.
Excellent written and verbal communication abilities, with the ability to interact effectively with guests and team members.
Ability to work autonomously, prioritize tasks, and thrive in a fast-paced environment.
Positive attitude, professionalism, and a genuine passion for delivering unforgettable guest experiences.
Strong problem-solving abilities and a proactive approach to guest needs.
Proactive and resourceful with a high level of accuracy and attention to detail.
Ability to work evening shifts 11pm–7am over a rotating roster, including weekends and public holidays.
Willingness to obtain or already hold a current QLD RSA and First Aid Certificate.
Qualifications in Accounting and/or Finance desirable but not essential.
Strong teamwork and ability to act as a true ambassador for the hotel.
Must hold unlimited work rights in Australia.
What's in it for you
Excellent career development and training opportunities within a dynamic and supportive team.
Employee benefits including discounted accommodation and food & beverage services worldwide.
Part-time position (minimum 30 hours per week).
Paid birthday or wellness leave.
Free staff meals during shift.
Colleague discounts across the Accor network.
Training opportunities through the Accor Academy.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Apply now
The Novotel Brand is part of the Accor Group. As a global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services with a diverse portfolio of brands. Perks include ongoing career development and global discounts on hotel accommodation and F&B.
Job details
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
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