Job Title: Communications Operations Specialist
Job Summary
We are seeking a highly skilled Communications Operations Specialist to join our team. In this role, you will be responsible for providing high-quality technical and operational support for subscriber technologies and systems.
As a key member of our operations team, you will lead technical excellence and leadership to other members of the project and operations engineering and Support Services group, ensuring Total Customer Satisfaction and compliance to contractual Key Performance Indicators.
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Main Responsibilities
* Primarily responsible for the overall technical operation and maintenance of systems and subsystems of the P25 system for Queensland GWN, with a strong focus on supporting the subscriber technical solutions and operations.
* Drive and manage a standardised process of codeplug development and regression testing, ensuring quality of these items is maintained, recorded and reported based upon a National approach.
* Manage and be the contact point for problem, case and issue management base upon a National approach.
* Provide product technical support for customers, internal and external stakeholders to meet defined requirements.
* Oversee design of changes to equipment systems integration and introduction of new products.
* Support after hours planned maintenance and system upgrade activities.
* Prepare and document standard operating procedures and protocols.
* Ensure supported system installation and configuration is in accordance with documentation and Motorola Quality Installation Standards.
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Required Skills and Qualifications
* Tertiary qualifications in Electronics/Computer Systems Engineering or similar (Extensive industry experience will be considered as an alternative).
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Professional Experience
* Minimum 3 years in an Engineering or equivalent role implementing and/or supporting Astro P25 systems or telecommunications networks.
* Experience with administration configuration, fault finding and maintenance of networks, LAN, WAN, routers, switches, servers, workstations and applications.
* Proven interpersonal skills in interfacing with customers, staff, management and vendors.
* Experience with Motorola Astro P25 voice radio systems.
* Experience with public safety grade encryption systems configuration, implementation and operation.
* Software/firmware regression testing experience.
* Experience in a communications operations or network operations environment.