International Business Development Associate
365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008.
The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options.
These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.
This position is located in Australia working with the International team of 365 Retail Markets and reports to the Executive VP of 365 International.
The Business Development Associate will provide and promote excellent service to our customers in Australia.
This person is a versatile individual able to perform different responsibilities on behalf of 365 locally, ranging from customer relationship and sales to local operational support.
This individual will act as a liaison between the customer and all departments within 365 by helping to identify customer issues, ensure resolutions are provided, assist in local troubleshooting and implementations, assist in training, local product requirements, processes and procedures, and maintaining strong relationships with customers and partners locally.
A commitment to collaborative problem solving and attention to detail is essential.
* Establish and maintain relationships with local customers, distributors and partners working to provide world-class client service.
* Liaise closely with International Team members to assist and represent 365 locally, ensuring accurate and timely communication.
* Assist with Distribution Management by maintaining local partner and distributor relationships.
* Assist in stock level and ordering process between distributors and sales operations.
* Lead as 365's proficient and knowledgeable representative in Australia at local events, trade shows, customer and distributor meetings.
* Oversee and participate in project implementations and trainings locally as needed to support and assist customers in launching new locations.
* Collaborate on process improvements for the international team to propel growth, increase customer satisfaction, loyalty, and retention.
* Help communicate Australia-specific requirements during internal meetings.
* Provide feedback to Marketing to ensure all documentation, material and pertinent information regarding Australia is up-to-date and accurate.
* Act as an internal advocate for the customer and delegate customer inquiries and issues to specific departments; follow problems with the proper teams internally through to resolutions.
* Ensure alignment across 365 teams to consistently meet established delivery timelines and maintain targeted inventory levels.
* Drive local sales by identifying customer needs, delivering compelling product presentations, and closing deals to support revenue growth.
* Log all calls and customer interactions in HubSpot CRM.
* Use data to improve customer experience and increase customer satisfaction, loyalty and retention.
* Manage and prioritize multiple projects at one time.
Key Responsibilities:
* Customer Relationship and Sales
* Local Operational Support
* Liaison between Customer and Departments
* Identifying and Resolving Customer Issues
* Training and Implementations
* Maintaining Relationships with Customers and Partners
* Process Improvements and Growth Initiatives
* Communicating Requirements and Feedback
* Advocating for Customers and Aligning Teams
* Driving Local Sales and Revenue Growth
* Managing Multiple Projects and Priorities
Requirements include:
Required Skills and Qualifications
* Demonstrated Strong Communication Skills
* Proven Entrepreneurial Mindset and Resourcefulness
* Adaptability and Effectiveness in Remote Work Environments
* Strong Commitment to Customer Satisfaction and Service Excellence
* Ability to Work Independently and Collaboratively
* Organizational Skills and Ability to Prioritize Tasks
* Analytical and Problem-Solving Skills
* Self-Motivation and Personal Accountability
* Strong Technical Aptitude and Interest in Learning New Technologies