Job Overview
We are seeking a skilled and friendly professional to join our team as a Guest Service Agent.
* This is an exciting opportunity to work in a dynamic environment where you will play a pivotal role in delivering exceptional hospitality and creating memorable experiences for our guests.
Your responsibilities will include ensuring that you are at the forefront of delivering outstanding customer service, maintaining high standards of cleanliness and organization, and being responsive to guest needs.
Key Responsibilities
1. Deliver exceptional customer service by greeting guests warmly, responding promptly to their needs, and addressing any issues or concerns they may have.
2. Maintain high standards of cleanliness and organization in all areas of the hotel, including public spaces, guest rooms, and common areas.
3. Be proactive in identifying and resolving any issues or problems that may arise, and take initiative to prevent them from happening in the first place.
4. Collaborate with colleagues to achieve team goals and objectives, and contribute to a positive and supportive team culture.
Requirements
To be successful in this role, you will need:
* A positive attitude and a passion for delivering excellent customer service.
* Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues alike.
* The ability to work independently and as part of a team, with a strong focus on achieving results and meeting deadlines.
* A high level of flexibility and adaptability, with the ability to work varied shifts and respond to changing circumstances.
Benefits
We offer a range of benefits to support your well-being and career development, including:
* A competitive hourly rate, with opportunities to earn up to $66.75 per hour on public holidays.
* Casual loading on all hourly rates, allowing you to enjoy flexible working arrangements and a better work-life balance.
About You
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. We are looking for someone who is:
* Friendly and approachable, with a warm and welcoming demeanor.
* Proactive and enthusiastic, with a can-do attitude and a willingness to go the extra mile.
* Able to work effectively in a fast-paced environment, with a strong focus on multitasking and prioritizing tasks.