Well established
managed service provider is
looking for an experienced IT Director
Hybrid working model | 3 months + view to extend | around $1700 incl per day | Melbourne | Remote available
About the role:
* Develop and maintain a deep functional knowledge of customer's goals, technical challenges, and business critical infrastructure
* Own the customer relationship, field technical escalations, and serve as the client's trusted advisor and advocate
* Assist with budget forecasting and financial cost analysis reports and documentation
* Coordinate with project team for scope of work creation, assist with project and services implementation, participate in project meetings/calls as well as in the onboarding of new customers to ensure a successful and lasting friendship
* Develop a strategy to meet the profitability targets of customer contracts
* Maintain technical competence by attending and participating in trainings, webinars, and certification courses
* Regularly engage and partner with members of the Engineering, Technica Account Management, Project Management, & Service Delivery teams
* Provide technology guidance and near-term strategic direction for client accounts
* Review and participate in client change management review and approvals
* Monitor Account Management dashboards and team assigned case queues
* Create, consolidate, and update internal and client process and technical documentation
Requirement:
* At least five years of experience in a similar customer service, technical advisory, or IT Director/Manager oriented role
* Proven ability to adapt to new technologies and learn quickly
* Demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large
* Exceptional interpersonal skills and ability to build relationships with senior-level executives as well as negotiate with and influence both internal and external decision makers
* Professional experience in relationship management, conflict resolution, and negotiation skills
* Strong leadership skills - Must act as our clients' trusted advisor
* Excellent written and oral communication skills, including client-facing presentation skills
What do you need to do now
Does this sound like you? What are you waiting for? Apply now or send an email to Haruka Miyawaki at
I acknowledge the Traditional Custodians of the land where I live and work.
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