Position Overview
A global services organization is seeking a Customer Contact Officer in Ballarat. In this role, you'll handle inbound calls for the Victorian Government, ensuring a positive customer experience by effectively directing inquiries.
Responsibilities
1. Handle inbound calls and guide customers to the appropriate resources.
2. Ensure a positive customer experience through effective communication.
Qualifications
3. Proven customer service skills.
4. Ability to navigate software tools.
5. Effective communication skills.
Benefits
6. Ongoing training and professional development.
7. Supportive and diverse work environment.
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