**Job Opportunity**
Hitachi Benefits
A permanent full-time position in a leading OEM with long-term job security is available.
The 7-7 roster is based in the Emerald branch, allowing you to go home every night.
You will receive a competitive pay rate and potential overtime compensation.
In addition to your salary, you will receive an Emerald housing allowance and company biannual bonuses.
Exclusive staff discounts are available on a range of goods and services.
OEM training and opportunities for upskilling with access to the latest technologies are provided.
Supportive mentors value your input in finding new and improved ways to achieve success.
Be a part of a leading OEM that genuinely values and ensures everyone's happiness and safety at work.
The Opportunity
We have an exciting opportunity for an experienced and motivated Service Coordinator.
Based in our Emerald branch, the key focus of this role is to provide technical guidance and leadership to our field service technicians for the Greater Emerald region.
Reporting to the Service Supervisor, you will also ensure our field service employees comply with all WHS responsibilities, prioritizing a safety-first culture within the team.
Mentor, guide, and support the team to improve performance and efficiencies.
Ensure efficient utilisation of equipment and resources in line with customer requirements and agreed budgets.
Provide technical guidance and support to field service team members.
Supervise time sheet accuracy and sub-contract documentation to enable prompt job costing.
Provide timely and accurate quotations for field service activities.
Support existing customers through maintaining strong communication while proactively resolving issues.
As The Ideal Candidate You Will Also Have
Experience in a similar position with exceptional communication and customer service skills.
Strong ability to navigate complex issues and be ambitious in achieving success.
Strong understanding of financial best practices of service delivery, including labour, overtime, overnight accommodation, and travel recovery.
Attention to detail in documenting and follow-up.
Safety-first leadership style.
Strong technical understanding of earthmoving equipment or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous.
At [Company Name], we value our people and work towards providing guidance on your career path towards a rewarding and successful experience.
We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities.
We encourage and support a diverse talent pool of skill, ethnicity, and gender, to create a wide culture of shared values and enriched experiences in our business.