Overview
Customer Service Advisor
Salary: £12.60 per hour
Location: Inverness Retail Park and Nairn Business Park
Hours: 35 hours per week, between Monday and Friday, 7am - 6pm
Manpower have a fantastic chance for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.
Responsibilities
- Respond to incoming requests, via telephone, email and web chat
- Logging of all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
Qualifications
- The ability to communicate effectively, both verbally and in writing
- Passion about customer service
- Willingness to learn
- The ability to work both independently and in a team environment
- Good analytical skills
- Ability to work under pressure
If you feel that you fit the above criteria, then apply today
Job Info
- Job Title: Customer Service Advisor
- Company: Manpower
- Location:
- Posted: Sep 1st 2025
- Closes: Oct 2nd 2025
- Sector: Customer Services
- Contract: Temporary
- Hours: Full Time
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📌 Customer Service Advisor
🏢 Manpower
📍 Livingstone Shire