Customer Financial Support Specialist
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This is a pivotal position that blends strategic planning with hands-on operational excellence. As a Customer Financial Support Specialist, you'll drive dynamic business growth and transform the way we support our customers' financial dreams.
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About the Role
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* You will be responsible for delivering consistent high-quality customer service as the face of our business for our customers.
* In this role, you will operate with a level of autonomy, supporting our members in achieving their financial goals and assisting them with tailored lending solutions.
* You'll work collaboratively with the team while taking a Members First approach to deepen relationships, identify new opportunities, and build trusted, long-term connections.
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Key Responsibilities
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* Selling mortgage products to meet business objectives and maintain compliance.
* Identifying and developing new business sources through referrals, customer contact, and established sales networks.
* Developing and maintaining mutually beneficial working relationships to provide a superior level of customer service using a needs-based approach.
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Benefits and Opportunities
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* A supportive working environment where you feel supported, can continue to develop, and are proud advocates of our members and our business.
* Access to comprehensive wellbeing support, including an Employee Assistance Program, a mental health wellbeing app, and dedicated wellbeing leave.
* The opportunity to make a difference with paid volunteering days, Workplace Giving, and participation in a diverse range of community and charitable initiatives.