Job DescriptionWhy work at Windermere?We are committed to outcome-focused care for children, families, and individuals, making a positive impact in the community. Windermere provides tailored support services and a culture of flexibility, support, and wellbeing.Flexible Ways of Working - 2 days at home and 3 in the officeAbove Award Personal Leave and Wellness Day17.5% annual leave loadingGifted days off (between Christmas and New Year)Employee Referral Program - $500 per referralFlexible Leave Scheme (50/52, 51/52)Salary packaging (up to $15,900 per year + additional $2,650 for meals and entertainment)Structured performance and development check-ins and secondment opportunitiesStaff discount program for everyday itemsOpportunities for professional developmentRostered Days Off or 9 Day Fortnight availableWindermere is a not-for-profit community service organization working across Victoria to support those in need. Established in 1992, our aim is to build stronger, connected, and supported communities. We focus on early intervention, prevention, and education in areas such as:Integrated Family ServicesHealth & Community ServicesVictims Assistance ProgramEarly Childhood Education and CareNDIS ServicesEvidence Innovation & PracticeTrauma and Recovery ServicesReporting to the ICT Infrastructure and Security Manager, the Database Administrator plays a key role in aligning ICT results with organizational goals. The role involves managing Salesforce admin functions, updating database structures, developing queries and reports, troubleshooting, and supporting ongoing development. A minimum of 3-5 years' experience in Salesforce Administration is essential.This is a newly created 1-year position with potential for ongoing employment, vital to Windermere's digital strategy and ICT uplift. The successful candidate will be committed to driving efficiencies and will join us during an exciting digital transformation phase.Key Selection CriteriaDegree in computer science, IT, or related field3-5 years experience in Salesforce Administration and other databases (SQL, MS Access, Oracle); proficiency in MS ExcelSalesforce Administrator Certification (mandatory)Experience with automation workflows, visual flows, and process builderStrong analytical, problem-solving, and attention to detail skillsUnderstanding of IT service management principles; ITIL certification is a plusExcellent communication and stakeholder engagement skillsExperience in testing, including test plans and casesWillingness to stay updated with emerging technologies, including AI and machine learningExperience with Confluence, Jira, and Agile methodologiesCollaborative attitude and passion for data-driven decision makingAdditional requirements include holding a Victorian Driver's Licence, undergoing pre-employment screening, and having the right to work in Australia.If interested, click the “Apply” button, address the Key Selection Criteria, and submit your application. For support or access adjustments, contact our Talent Acquisition Specialist at +613 8794 1311 or via email.Windermere is dedicated to creating inclusive environments for all, including Aboriginal & Torres Strait Islander peoples, CALD communities, LGBTIQ+ individuals, and those with disabilities, through our Welcoming and Inclusion Strategy.
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