Join Australia's Leading Digital Health Services Team Telecare is a fast‐growing digital health company delivering high‐quality telehealth services nationwide. We partner with hospitals, clinicians and patients to coordinate care efficiently through innovative technology and a highly responsive service team.
We're now seeking a Team Lead to manage and support our Customer Service & Bookings Consultants, ensuring smooth operations and an excellent client experience.
Why You'll Love Working With Us
* Lead a high‐performing, collaborative, and supportive operations team
* Shape workflows, processes, and team culture in a growing digital health environment
* Stable, full‐time opportunity in a growing tech‐enabled health company
* Supportive and collaborative team culture
* Exposure to healthcare operations and digital systems
* Meaningful work that supports Australians accessing care
* Social activities and recognition program
About The Role
The Team Lead plays a pivotal role in managing a team of Telecare's Coordinators. You'll provide leadership, coordinate workflows, oversee service delivery, and contribute to continuous improvement and quality assurance. This is a hands‐on team lead role where you will be responsible for supporting the handling of inbound calls and email enquiries, appointment bookings and client communications.
Key Responsibilities
* Lead, coach, and mentor a team of Coordinators
* Foster a positive, collaborative, and psychologically safe team culture
* Assist with onboarding, training, and performance support
* Oversee daily scheduling, bookings, and team workflow but don't be afraid to be hands‐on
* Ensure escalation pathways and processes are followed appropriately
* Support cross‐functional coordination with clinicians and operational teams
* Contribute to service planning, process optimisation, and workflow enhancements
What We're Looking For
* Demonstrated leadership experience in customer service, bookings, or healthcare administration
* Strong organisational and communication skills
* High attention to detail and strong organisational skills
* Confident using multiple digital systems
* Ability to manage competing priorities in a fast‐paced environment
* Professional, calm and solution‐focused approach
* Ability to manage and motivate a team effectively
* Confident with digital systems and operational workflows
* Proactive, solution‐focused, and highly organised
Apply now and help shape the future of hospital care with Telecare. #J-18808-Ljbffr