Position Operations Manager Reports To CEO, Supply Chain Director Direct Reports Logistics Coordinators Department Operations Salary As Advertised Location 100% Remote Hours Full Time, 38 hours per week If the idea of being a key part of a highly-functional and experienced team building a multi-national ecommerce and retail business gets you going, please read on! About Farm & Yard Farm & Yard is a provider of premium products for pets and animals, including innovative solutions for pet care, feeding, and housing. Our mission is to enhance the lives of pets and their owners by providing high-quality and thoughtfully designed products and services.This year, we are focusing on significant growth and development in our brand and available products, making it an exciting time to join our team!Our widespread, international team is 100% work from home, and we pride ourselves on being a tight-knit group working in a dynamic, fully-remote environment.We offer discounts on dog food, accessories, and more, and the chance to be part of a company that genuinely cares - about its people, its customers, and the animals we're all here for. The Role As the Operations Manager, you will be responsible for overseeing and optimizing daily operations to ensure efficiency, productivity, and cost control. This role involves managing teams and external stakeholders, improving processes, and ensuring that business objectives are met within set timelines and budgets.You'll need to be comfortable operating at a strategic level while also rolling up your sleeves and getting stuck in when needed. This role requires managing a fully remote team across multiple time zones, as well as collaborating with stakeholders in a multi-national environment. Key Responsibilities Operations ManagementSupervise and coordinate daily business operations to maximize efficiency and productivityDevelop and implement policies, procedures, and workflows to improve operational effectivenessMonitor key performance indicators (KPIs) and generate reports for senior managementOversee logistics, inventory control, tracking, and freight cost managementCollaborate with external 3PLs and global stakeholders to optimize supply chain operationsManage customer service operations, ensuring a seamless experience for all customersTeam Leadership & DevelopmentLead and manage a fully remote team, ensuring effective collaboration and productivity across global time zonesEnsure team adherence to company policies, procedures, and industry regulationsFoster a positive and collaborative work environment to drive employee engagementProcess Improvement & StrategyAnalyze existing processes and identify areas for optimizationImplement cost-effective and time-efficient solutions to streamline operationsCollaborate cross-functionally to align operations with company goalsBudgeting & Financial OversightAssist in budget preparation and monitor operational costsIdentify opportunities to reduce costs while maintaining operational efficiencyEnsure compliance with financial policies and regulationsCustomer & Vendor RelationsBuild and maintain strong relationships with suppliers, vendors, and logistics partnersAssist with contract negotiations to secure the best terms for the companyAddress customer concerns to ensure high levels of satisfactionCompliance & Risk ManagementEnsure all operations comply with legal, safety, and quality standardsDevelop risk management strategies to minimize business disruptions Skills & Qualifications Proven experience in operations managementStrong leadership and team management skillsExcellent communication skills - verbal, written, and cross-cultural - are essentialAbility to balance high-level strategic thinking with hands-on operational executionExcellent problem-solving and decision-making abilitiesStrong analytical skills and attention to detailProficiency in operations software and business management toolsAbility to multitask and work under pressure in a fast-paced environmentExperience in global warehousing, logistics and supply chain managementBachelor's degree in Business Administration, Management, or a related field (desired but not required)You must also have a remote work setup that includes:Fast, reliable internet connection and PC / Laptop set upDedicated, distraction-free workspace KPIs Operational efficiency improvementsCost savings through process optimizationsCustomer satisfaction and service response timesOn-time execution of strategic initiativesWhy Join Farm & YardFarm & Yard offers a high-growth, high-opportunity work environment where team members are empowered to innovate and make a meaningful impact. As a member of our team, you'll be part of a business that's scaling quickly and values flexibility, ownership, and creative problem-solving.We genuinely care about our team - we're committed to keeping things real, supportive, and fun.Perks include:Flexible, 100% remote workDiscounted pet products including food, accessories, and housingOpportunities for professional growth and developmentBeing part of a passionate, down-to-earth team doing meaningful workIf you are a solutions-focused leader who thrives in a fast-paced environment, and you're excited to shape the future of a purpose-driven brand, we'd love to hear from you.How to Apply:Please submit your resume and cover letter detailing your relevant experience and why you are interested in joining Farm & Yard.