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APS 5 - Coordinator, Service Desk
* Gain experience working with and supporting a diverse range of IT systems and environments
* Plenty of hands-on work
* Exposure and social networking opportunities with other areas within the Digital branch including Networks, Databases and Developers
As a world leading library, the National Library of Australia offers an innovative and collaborative workplace where exceptional team players and technical specialists can flourish. As part of the Library's team, you will help support organisational reform, working collaboratively with your team to shape the Library's future.
The Library is seeking to fill an ongoing Coordinator, Service Desk APS 5 role in the Technology Operations Section of the Digital Branch.
As the Coordinator, Service desk you will manage and coordinate service desk processes through the resolution of day-to-day service desk enquiries. You will apply your knowledge of a range of applications, cloud platforms and services, computer and mobile device operating systems, specialist equipment, printers, and IT infrastructure.
This is a great opportunity to provide your technical expertise to support the National Library's service desk. As well as showcasing your ability to develop, manage and maintain a range of internal and external stakeholder relationships as well as collaborating with external networks.
Using your IT knowledge and advice, you will:
* Respond in a concise and timely manner to service issues and requests.
* Ensure that IT Security and Change Management Policies are followed.
* Keep abreast of new and emerging IT security issues and IT trends.
* Support specialist digital equipment and systems including microscopes and digital scanning equipment.