Are you a highly organized individual with excellent attention to detail? Are you looking for a Part-time 28 hour per week role that allows you to utilize your administrative and people skills in a dynamic and exciting environment? If so, we have the perfect opportunity for you
At Coast and Country Community Services, we are currently seeking a dedicated and enthusiastic Administrative Support Officer to join our South Western Customer Journey team on a part -time basis with immediate start. As an ASO, you will play a crucial role in ensuring the smooth operation of our business by connecting our clients to our transport, social and meal services, completing intake and referral and providing exceptional customer service to our clients. If you have a passion for organization and a desire to make a positive impact, this could be the ideal role for you
Responsibilities:
- Manage incoming booking enquiries via phone, email, and in-person with a friendly and professional approach.
- Maintain an accurate and up-to-date booking system, ensuring all bookings are recorded correctly and any changes or cancellations are processed accurately and promptly across our transport, social and meals programs.
- Provide detailed information to clients regarding our services, availability, and pricing.
- Coordinate with different teams within the company to ensure that bookings are scheduled efficiently, and all requirements are met.
- Ensure a high level of customer satisfaction by addressing customer concerns, resolving issues, and providing additional support as needed.
- Collaborate with the marketing team to promote our services and generate more bookings.
- Stay up to date with industry trends and competition to continuously improve our booking process and enhance customer experience.
* Participate in an on-call rotating Roster
Requirements:
- Excellent organisational and time management skills, with the ability to handle multiple tasks simultaneously.
- Strong attention to detail and accuracy when entering and managing data.
- Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.
- Proficient computer skills, including MS Office and experience with booking software preferred.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proven customer service experience with a focus on delivering exceptional service.
Salary and Benefits:
- Competitive hourly award rate
- Access to Salary package increasing take home pay
-Ongoing training and development opportunities.
- Opportunity for career growth within a growing organization.
- Friendly and supportive work environment.
If you are passionate about providing outstanding customer service and thrive in a role that requires superb organisational skills, we would love to hear from you. Don't miss out on this exciting opportunity to join our South Western Customer Journey team at Coast and Country Community Services Ltd. Apply now with your updated resume and a cover letter highlighting your relevant experience and why you believe you are the perfect fit for this role. Applications will be reviewed and candidates contacted during open advertisement.
Previous applicants need not apply.
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