The City of Casey is seeking a energetic and experienced Services Change Manager to deliver effective, enterprise-wide change management across Council. This pivotal role will support transformational programs that align with strategic objectives and drive meaningful organisational change.
Reporting to the Transformation Change Lead, you will lead end-to-end change initiatives including impact assessments, stakeholder engagement, communications, training, and adoption strategies. You will work across technology, people, and process change programs, playing a key role in ensuring change is embraced and benefits are realised.
This position is ideal for a seasoned change professional who thrives in complex environments, demonstrates strong stakeholder engagement and communication skills, and has a proven ability to lead cultural and business transformation initiatives.
Key Responsibilities:
- Lead the delivery of enterprise-wide and transformational change initiatives, including change impact assessments, stakeholder engagement, communications, training, and adoption planning.
- Partner with business leaders, project teams, and subject matter experts to ensure alignment, business readiness, and successful implementation of change programs across Council.
- Drive stakeholder engagement and communication strategies to build awareness, understanding, and commitment to change across all levels of the organisation.
- Provide expert change management advice to project and business leaders, identifying risks and ensuring that change initiatives meet strategic objectives and deliver expected benefits.
- Support and build internal change capability, coaching and mentoring others in change practices and contributing to a culture of continuous improvement and adaptability.
Requirements:
- Proven experience delivering end-to-end change management across large-scale organisational, cultural, and technology transformation projects.
- Formal change management certification (e.g. PROSCI, APMG, Agile Change Leadership) or demonstrated equivalent capability and expertise.
- Strong stakeholder engagement and influencing skills, with the ability to build trusted relationships across all levels of the organisation, including senior leaders.
- Excellent communication and interpersonal skills, with a talent for crafting clear, compelling messages and facilitating collaboration.
- A strategic and empathetic mindset, with a deep understanding of how people experience change and a commitment to supporting successful adoption and business outcomes.
- Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, Eligibility to Work check & Psychometric Testing.
- A curious, collaborative, and inclusive community mindset.
The City of Casey offers a range of benefits, including flexible work options, professional development opportunities, and a supportive work environment. We are a 2024Circle Back Initiative Employer and are committed to responding to every applicant.
We are proud to be an inclusive, child protected, and equal opportunity employer, and we welcome applications from people of all ages, genders, cultures, backgrounds, and abilities.
Applications will be accepted until 11.55pm on Tuesday 7th October 2025.
#J-18808-Ljbffr
📌 Change Manager
🏢 City Of Casey
📍 Melbourne