Technical Trainer
As our new Technical Trainer, you will be providing training to & enhancing the competencies of our Motor Claims Consultants whilst improving processes and performance through coaching activities and process refinement. Along with playing an integral part of the onboarding of our new team members, you will provide ongoing technical training, support to maintain knowledge management and improve all service metrics.
Responsibilities
* Provide coaching and technical knowledge training and support to Motor Claims Consultants and Leaders
* Maintain advanced knowledge of company processes, systems, products, and brands
* Identify technical trends & knowledge gaps and deliver feedback
* Develop and provide trend data to the Leadership Team inclusive of success and progress
* Support the Learning & Development team to improve the onboarding of new employees to the Motor Claims Operations
* Be accountable for the ongoing content management of the learning material and knowledge management for Motor Claims
* Identify and make recommendations to the Team Leader regarding opportunities for system, process, product, or service improvements, ensuring that any changes are executed & embedded through a Change Program
Knowledge and Experience
* Previous experience within a Motor Claims role, preferred, along with a good working knowledge of insurance legislation & procedures
* Excellent coaching skills preferably utilising Coaching Conversations methodology
* Ability to identify and document opportunities for improvement in consultant performance
* Excellent interpersonal skills and Customer Service skills in line with Customer Connections methodology
* Able to prioritise workload and identify opportunities for process improvement and make recommendations for change
* Adaptable, able to multi-task with excellent time management skills, a self-starter & comfortable using own initiative
* Location – Kawana This role is based at our Kawana office. Housed on the sunny coast and close to local retail, restaurants and other amenities, we enjoy views across Kawana Lake and we're only five minutes from the closest beach. If you love the water and the coastal life, this is the perfect place for you.
* Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
* Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
* Grow with us - we've got learning and professional development opportunities to suit everyone.
* Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
* Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
* Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
* Access to A&G's employee reward and recognition platform, powered by Rewards Gateway -Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About We
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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