OverviewRecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data.
Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E;), and Delaware Life.
Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields.
We foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.While we've got all the perks you'd expect — truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — the greatest benefit of all is the team you join.ScopeA Records & Information Management Consultant works to deliver RecordPoint managed service offerings and guidance to our customers.
You will work on behalf of customers to be their champion, ensuring the most accurate and effective use of the RecordPoint Platform to achieve their compliance objectives.
This role embodies one of RecordPoint's core values in the pursuit of customer success and forging lasting partnerships with our customers.
This role will operate within RecordPoint's Professional Services team.
This role is perfect for a self-starter who is the kind of person who is determined to leave everything better than they found it.You'll be responsible forRepresenting RecordPoint as one of our Records Management and Information Governance Subject Matter ExpertsEngaging with customers to guide them through adopting RecordPoint platformBuilding relationships and instilling trust with our clients regarding our Services team and the RecordPoint PlatformStaying up to date on trends in disciplines of Records Management, Information Governance, AI advancesTroubleshooting/logging tickets in the company's ticketing system when needed and following the progress of the ticket to provide progress updates to the client(s)What you'll doClient Engagement: Become a trusted advisor to clients, understanding their business goals through communication and problem solvingConduct consultations to gather and document client requirementsHelp customers define technical requirements and solutions with RecordPointUnderstand customers' success criteria and ROISolution Design/Architecture: Create and maintain RecordPoint's standard solution designsProvide best practices and improvements to business service methodologiesAlign RecordPoint solution designs to meet client needsCollaborate with development teams on enhancements or customizationsEnsure solutions are scalable, maintainable, and follow best practicesImplementation, Migration and Integration: Resolve issues quickly during implementationCollaborate with cross-functional teams to achieve client outcomesSupport Project Managers in overcoming deployment challengesEvaluate and reconcile information, distinguishing user requests from business requirementsTranslate business requirements into business outcomesTraining and Documentation: Train customers and team members on using RecordPoint productsCreate user guides and update technical documentation as needed when new products are launchedCommunication and Project Management: Drive multiple initiatives to completion simultaneouslyDefine concepts with users and ensure timely milestone completion with project managersCollaborate with other technical consultants in the teamParticipate in project planning and estimatingProvide task status/updates to the PMContribute to pre-sales scoping engagements, SOWs, tenders, and RFx as neededYou'll bringExperience or Certification in: Records Management, Business Information Systems or Data Cyber Security3-5 years of experience implementing SharePoint and ECM/EDRMS solutions1+ years experience working as a consultant in a client facing setting OR considerable customer service backgroundWhy RecordPointFast-growth Australian-owned companyFlexible work environment and a strong focus on work-life harmonyInnovation is our way of lifePersonal Development budget for all staffAccess to Employee Stock Ownership PlanA brilliant graduate program that provides both mentoring and growth opportunities for allWork on a product that makes a real social-good impact on the worldGlobal opportunities!
Know moreBy checking us out on all the usual platforms, and especially our About Us page: our Life at RecordPoint blog: to applyClick the "apply now" button and send us your CV.RecordPoint is an equal opportunities employer.We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.If you want to know what to expect from a RecordPoint application process, read more here: recruiters please, we've got this one covered.
You will need to pass a police background check to be eligible for employment at RecordPoint.
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📌 Records & Information Management Consultant
🏢 Recordpoint
📍 Melbourne