Job Overview
This role offers an exciting opportunity to lead the front office operations at a unique resort nestled in Australia's iconic national park.
The successful candidate will be responsible for supervising daily front office activities, ensuring smooth arrivals and departures, and providing exceptional guest service.
To succeed in this position, you will need strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
* Supervise front office operations, ensuring seamless guest experiences.
* Lead by example, embodying our company culture and values.
* Train, coach, and empower front office team members.
* Maintain compliance with hotel policies, procedures, and brand standards.
* Handle guest complaints and special requests professionally.
* Promote our services and facilities to guests.
* Maintain a safe and healthy work environment.
Requirements:
* Minimum 1-2 years' experience in front office operations, preferably in a supervisory role.
* Hospitality qualifications and strong computer/system skills desirable.
* Excellent communication, interpersonal, and leadership skills required.
* Ability to work flexible hours, including weekends and public holidays.
* Multicultural awareness and a passion for delivering outstanding guest service essential.
What We Offer:
We are committed to fostering a diverse and inclusive workplace, encouraging applications from people of all backgrounds and experiences. This is a great opportunity to grow your career in a dynamic and supportive environment.
About Us:
We are a unique resort nestled in the heart of Australia's most iconic national park. Our goal is to provide our guests with an unforgettable experience, while also promoting environmental sustainability and cultural awareness.