As a Radio Configuration Specialist, you will play a vital role in providing technical and operational support for P25 subscriber radio configuration and documentation.
This includes creating changes to the radio configuration, via individual Customer Programming Software (CPS), Radio Management (RM) server or Radio Central(RC).
* Drive customer technical requirements with a national team of radio configuration specialists that supports internal and external customers.
* Develop and manage codeplug configuration, including updates and associated documentation.
* Review and create a customer summary of new subscriber software and firmware releases by reviewing engineering release notes and collating an impact summary to present to customer for applicable sign off acceptance.
* Perform new firmware version compatibility regression testing to ensure current customer operational codeplug integrity highlighting any deltas that would require a customer approved change.
* Provide technical support for customers, internal and external stakeholders to deliver voice radio and communication solutions.
* Represent subscriber impact of proposed configuration changes in meetings and interactions with stakeholders and customers.
* Drive and manage a standardized process of codeplug development and regression testing, ensuring quality of these items is maintained, recorded and reported.
* Manage customer issue management related to subscriber radio configuration, providing technical input or configuration updates for resolution.
* Liaise with customer and Network Operations Centre for Change Request approval, deploying codeplug updates.
* Maintain applicable software tool / server versions to ensure updated to support latest available released production versions, whilst continuing to support in field customer operational versions.
Key Qualifications
To be successful in this role, you will have:
* Tertiary qualifications in Electronics / Computer Systems Engineering or similar.
* Excellent interfacing skills with customers, staff, management and vendors.
* Experience with Motorola ASTRO P25 voice radio systems or other digital Land Mobile Radio systems.
* Public safety-grade radio systems configuration, implementation and operation experience.
* Software/firmware regression testing experience and best practices.
* Codeplug development/management experience.
* Microsoft Office (Word & Excel) experience.