Gallagher – Animal Management | Mudgee, NSW Gallagher is a global leader in animal management solutions, supporting farmers with technology that improves productivity, animal wellbeing, and on-farm efficiency. Our solutions span electric fencing, livestock weighing and data systems, and smart tools designed for the realities of modern agriculture. We’re looking for a Customer Service Team Lead to guide our Mudgee-based customer support team, helping deliver outstanding service to rural retailers, resellers, and farmers across Australia. This role supports Gallagher’s animal management product range, including electric fencing and agricultural weighing solutions manufactured locally under the trusted Thunderbird brand. About the Role As Customer Service Team Lead, you’ll be responsible for leading day-to-day service operations while supporting and developing a small, dedicated team. You’ll ensure customers receive knowledgeable, timely support across Gallagher’s range of livestock management and fencing products. You’ll act as the link between customers, internal teams, and our locally manufactured product line, helping ensure smooth communication, strong service standards, and continuous improvement. What You’ll Be Doing
Lead, coach, and support the customer service team to deliver consistently high service standards Manage inbound enquiries from rural retailers, distributors, and farmers Provide guidance on Gallagher’s electric fencing, livestock weighing, and animal management products Work closely with supply chain, technical, and sales teams to resolve customer needs Monitor service performance and identify opportunities to improve processes and the customer experience Support order management, product enquiries, and after-sales service
About You You’re a natural people leader who enjoys supporting both customers and team members. You understand the importance of practical, reliable solutions in agriculture and are confident working with technical product ranges. You’ll bring:
Experience leading or mentoring a customer service team Strong communication skills and a calm, solutions-focused approach The ability to manage multiple priorities in a fast-paced environment Confidence working with product-based enquiries (experience in ag, rural supplies, or technical products is highly regarded) A genuine interest in supporting Australian farming communities
What You’ll Bring
Leadership or supervisory experience in a customer service environment Strong communication and relationship building skills Experience supporting customers by phone and in person Good computer skills (Excel, Word, general system confidence) A practical, can-do mindset (agriculture experience a bonus!) Ability to support continuous improvement and team performance
Why Join Gallagher? Gallagher has been partnering with farmers for decades, delivering trusted animal management solutions used in over 160 countries. In this role, you’ll be part of a team that supports products built for tough agricultural conditions and real on-farm needs. Based at our Mudgee site, you’ll work closely with the team connected to our locally manufactured electric fencing and weighing product lines, while being backed by the scale, stability, and innovation of a global organisation. Ready to Apply? If you’re a natural people leader who enjoys creating great customer experiences - and you want to work with a respected Australian brand making a real difference in rural communities - we’d love to hear from you.