Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. Powered by Microsofts AI technology, we help consumers, businesses, and partners resolve issues quickly and securely, preventing future problems and maximizing their Microsoft investments.
We are seeking passionate individuals for the role of Senior Technical Support Engineer, responsible for troubleshooting and resolving complex customer technical issues. This role offers the flexibility to work up to 100% from home and provides an excellent opportunity for career growth, enhancing problem-solving, collaboration, research skills, and technical proficiency.
Microsoft's mission is to empower every person and organization to achieve more. We foster a culture of inclusion, respect, integrity, and accountability, where everyone can thrive.
Job Description
As a Senior Technical Support Engineer, you will:
* Own and troubleshoot complex technical issues for customers.
* Collaborate across teams to resolve problems efficiently.
* Engage in product and process improvements by working with engineering teams.
Qualifications include a bachelor's degree in computer science, IT, or related fields, with at least 5 years of relevant experience, including customer support roles. Knowledge of container technology, Kubernetes, Linux OSS, networking, and Microsoft Azure is desirable. Soft skills such as effective communication, troubleshooting, and flexibility are essential.
This position requires Australian citizenship verification and passing security screenings. The role is based in Sydney, NSW, Australia.
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