1 day ago Be among the first 25 applicants
As our Retail Manager, you’ll be responsible for leading our new Paddington showroom,
ensuring an exceptional in-store experience for every customer. This pivotal role will be
responsible for creating a high-performing, customer-first environment that reflects the
brand’s values of excellence, craftsmanship, and personal connection. The Retail Manager will
lead a team in delivering exceptional service, cultivating long-term client relationships, and
driving sustained commercial success.
We are looking for a passionate and experienced retail professional who thrives in a
customer-focused environment. You should be a natural leader with a keen eye for detail, a
love of fine jewellery, and a strong ability to drive sales and build relationships. In addition,
we seek someone confident, self-driven, and capable of working autonomously, taking
ownership of store performance and decision-making with minimal supervision to deliver
Key Responsibilities
• Lead, mentor, and develop a high-performing retail team.
• Deliver an exceptional client experience and cultivate long-term relationships.
• Drive sales and meet performance targets while ensuring an outstanding brand experience.
• Oversee stock management, visual merchandising, and store presentation.
• Implement and uphold operational procedures and policies.
• Collaborate with the NMJ team on marketing initiatives and brand activations.
• Manage reporting, rostering, and store administration.
What you’ll bring
• Proven experience in a retail management role, preferably within the jewellery, fashion, or luxury sectors.
• A passion for fine jewellery, craftsmanship, and storytelling.
• Strong leadership skills with the ability to inspire and motivate a team.
• A customer-first mindset with a dedication to personalised service.
• A sales-focused attitude with a track record of achieving and exceeding KPIs.
• Excellent organisational and problem-solving skills.
• A keen eye for aesthetics and visual merchandising.
• High level attention to detail, high level organisation, and familiarity with operational procedures and reporting.
• Discretion, professionalism, and brand alignment in all client interactions.
• Knowledge of jewellery production, stones, or GIA certifications is an advantage.
• Availability to work Tuesday - Saturday as required.
What We Offer
• Be part of an exciting new store launch and grow with an expanding Australian brand.
• A sales incentive program to reward your contributions to our success.
• Work in a beautifully curated, dynamic boutique environment with onsite jewellers.
• Join a passionate and supportive team that values creativity and connection.
• Enjoy staff discounts and professional development opportunities.
Location and hours of work
Based in our William Street,Paddington Showroom, Full Time Role; Ordinary days of work Tuesday -
Saturday, ordinary hours of work 9am – 5pm, 37.5 hours a week
70 William St, Paddington NSW 2021
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Retail
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