Roster Information
Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster:
* 20 hours per week
* Monday - Friday: 9:15am-1:15pm
We welcome candidates from both Lake Cargelligo and Condobolin areas.
About Commonwealth Bank
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to over 10 million personal and small business customers. With market-leading products, services, and technology, we've been serving our local communities for over 100 years.
Your Role as Customer Banking Specialist Relief
You will have in-depth conversations with every customer about their overall banking needs, including Home Loans, Business Banking, and Financial Advice. This includes:
* SUPPORTING CUSTOMERS WITH ENQUIRIES, MAINTENANCE ON ACCOUNTS, AND PROCESSING APPLICATIONS FOR CREDIT PRODUCTS
* COMPLETING FINANCIAL HEALTH CHECKS TO ASSESS CUSTOMERS' FINANCIAL NEEDS AND IDENTIFY ANY CHANGES
* PROVIDING OPTIONS FOR THE CUSTOMER THROUGH EDUCATION & DEMONSTRATION OF OUR IN-BRANCH TECHNOLOGY AND DIGITAL BANKING OPTIONS
* PROBLEM SOLVING & PROVIDING EFFECTIVE SOLUTIONS WHILE CHAMPIONING OUR PROCESSES, PROCEDURES & DRIVE OUR RISK-ADVERSE CULTURE
We're Interested In Hearing From People Who Have
A proven track record of delivering exceptional customer service, ideally in Financial Services, Retail or Hospitality. You should also possess:
* EXCELLENT COMMUNICATION SKILLS & THE ABILITY TO ARTICULATE FINANCIAL TERMS IN A CLEAR WAY
* THE ABILITY TO ASK THE RIGHT QUESTIONS, FIND SOLUTIONS, ACT WITH INTEGRITY, AND PLACE THE CUSTOMER AT THE CENTRE OF EVERYTHING YOU DO
* ABILITY TO WORK IN A BUSY, COMMERCIAL, AND DRIVEN RETAIL ENVIRONMENT WHILE SEEING THE BIG PICTURE FOR CUSTOMERS AND PROVIDING THEM WITH HOLISTIC SOLUTIONS
* A GENUINE INTEREST IN BUILDING A CAREER WITH COMMBANK AND IMPROVING THE FINANCIAL WELLBEING AND LIVES OF OUR CUSTOMERS