Job Title: Medical Receptionist - Casual - Private Clinic
Location: Gold Coast, QLD
Employment Type: Casual
About: We are a private practice with clinics located in Brisbane and the Gold Coast, dedicated to providing exceptional care for patients with musculoskeletal injuries. Our team of specialists, doctors, nurses, and allied health professionals works collaboratively to ensure optimal patient outcomes through prompt diagnosis, expert treatment, and comprehensive rehabilitation. We pride ourselves on our compassionate approach, efficient service, and supportive clinic environment.
The Opportunity: We are seeking a highly motivated, empathetic, and organised Receptionist to be the welcoming first point of contact for our patients. This is a crucial role working between both our busy clinics, responsible for ensuring a smooth and positive experience for individuals often attending during a time of stress or pain. If you thrive in a fast-paced environment, possess excellent communication skills, and have a genuine desire to help others, we encourage you to apply.
Key Responsibilities:
* Patient Engagement: Warmly greet and welcome all patients and visitors, both in person and over the phone.
* Appointment Management: Schedule, reschedule, and confirm patient appointments efficiently.
* Patient Registration: Accurately register new patients, update existing patient details, and manage medical records with strict confidentiality.
* Billing & Payments: Process patient payments, manage Medicare, Workcover, private health insurance claims, and handle invoicing.
* Communication Hub: Answer incoming calls, respond to emails, and direct enquiries appropriately to clinical staff and fellow colleagues.
* Clinic Presentation: Maintain a tidy, organised, and welcoming reception and waiting area.
* Administrative Support: Assist with general administrative tasks, including scanning, filing, managing referrals.
* Liaison: Effectively liaise with doctors, nurses, allied health professionals, hospitals, and other external providers.
* Problem Solving: Proactively address patient queries and concerns with a professional and compassionate approach.
About You:
* Experience: Previous experience in a medical reception role, (orthopaedics or similar specialty highly regarded).
* Customer Service Excellence: Demonstrated exceptional customer service skills with a patient-centric approach.
* Communication: Outstanding verbal and written communication skills, with the ability to communicate clearly and empathetically, especially with patients who may be in pain or distress.
* Organisation & Attention to Detail: Impeccable organisational skills, flexibility, strong attention to detail, and the ability to manage multiple tasks concurrently in a busy environment.
* Team Player: A positive attitude, strong work ethic, and the ability to work collaboratively within a small, dedicated team.
* Discretion & Confidentiality: Understanding and strict adherence to patient confidentiality and privacy.
* Resilience: Ability to remain calm and composed under pressure and manage challenging situations with professionalism.
What We Offer:
* The opportunity to work within a highly respected and growing private practice.
* A supportive, friendly, and professional team environment.
* Competitive remuneration commensurate with experience.
* Convenient locations with easy parking, proximity to public transport
* The chance to make a real difference in the patient journey.
How to Apply:
If you are a dedicated and compassionate individual looking to join a dynamic healthcare team, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.
Applications Close: Friday, 20 March 2026
Please note: Only shortlisted candidates will be contacted for an interview.