At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As an HR Business Partner working on-site in Campbellfield, VIC, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You’ll Be DoingThis role is responsible for providing a comprehensive, professional & efficient generalist HR support service to specific client department areas at a local level - performance management, disciplinary & grievance, employee communications, training & development, employee relations/ legal, remuneration & benefits and employee satisfaction, in line with Percepta’s people strategies.
Work in partnership with Talent Acquisition to support a comprehensive, professional and efficient recruitment service to the AU sites from initial identification of vacancy through to appointing a new employee.
Facilitates the achievement of Percepta’s business objectives by coaching and supporting Managers and Team Leaders with their people management issues, delivering HR projects/ initiatives and identifying and resolving key HR issues.
During a Typical Day, You’llAct as an advisor to supervisors and managers, ensuring legal compliance and resolution of personnel actions and concernsSupport managers with performance & absence management issuesAdvise and monitor managers and employees concerning work-related issues, including grievance investigations and disciplinary as necessaryConduct exit interviews, analyse data and make recommendations to client department managersConduct employee related counseling and investigations, as necessaryManage the implementation and ensures compliance of Percepta’s Equal Opportunity and Diversity policiesSupport end-to-end recruitment processes, including processing Position Requisition (PR) forms through approval workflows, reviewing job descriptions, and submitting roles for job evaluation and grading as required.Work in partnership with Operations and Talent Acquisition to design and develop relevant recruitment solutions to meet operational requirements that are bespoke to each roleEnsure all vacancies are posted and Percepta presence is maintained until vacancy is filledWork in partnership with Learning & Development, responsible for new hire orientation, and completion of all new hire paperwork necessary for PayrollUpdate and maintain the recruitment shared drive to ensure all documents are up to date and a consistent approach is adhered to including providing support and advice for reasonable adjustments if requiredAssist with the annual salary review process through the employee portalComplete internal paperwork to gain approval for salary increases based on change in roleDevelop and maintain, in conjunction with colleagues, legally compliant HR policies, procedures and processes; identify the lack of policies or policy deficiencies, assess effectiveness of current policies, and recommending and implementing policy changesInterpret/implements company policies and procedures to all line management and staffEnsure the appraisal process is fully embedded in client department areaSupport Sr. HR Manager, to ensure employee feedback is gained through the Global Speak Up survey, working with department Managers on improvement and development plans for each departmentSupport the development, implementation and maintenance of all HR related training programsBe responsible for local staff forums and liaison with Company wide employee forumsProvide ad-hoc reports to Finance, Workforce Planning, and Operations with regard to attrition, leavers, and historical employee data for assigned departmentsProvide guidance & support in the areas of Health & Safety, Welfare & Social activitiesSupport the internal communications processes and contributes to the HR Intranet sectionProduce weekly and monthly people statistics reportsWork on special projects as required, as agreed with the Sr. HR ManagerHandle personnel administration, filing, etc.Ensure compliance with AU employment legislation What You Bring to the RoleUndergraduate University Degree or equivalent experienceCIPD QualifiedMid-level HR Generalist experienceIn-house recruitment experience gained in a similar environmentPrevious practiced experience of similar responsibilities as listed above ideally gained in contact centre, manufacturing or retail environment, other industries will be consideredExcellent oral, written communication skillsKnowledgeable with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trendsAbility to influence leadership and employeesExcellent interpersonal skills to enable effective relationshipsSelf-confident with the ability to challenge and ‘push back’ in an appropriate mannerExcellent organisational and time management skillsSelf-motivated and ability to prioritiseTeam player mindsetAbility to demonstrate integrity and a professional demeanourAbility to multi-taskSound judgementApproachableAble to maintain confidentiality and ability to handle sensitive materialStrong customer service ethosDetail orientation with a high level of accuracyThorough working knowledge of the Data Protection ActProficiency in computer literacy Microsoft Packages, Word Excel and AccessHuman Resources Information Systems (HRIS) experience with Oracle and Kronos would be an advantageGood working knowledge of current employment legislationFlexibility to travel to other sites in the AU with occasional overnight staysAbility to interact with others at varying organisational level
What You Can ExpectCompetitive Salary with IncentivesHybrid/flexible working arrangements; This role will require onsite HR support at least 4 days a week at Campbellfield, VICTuition ReimbursementEmployee Assistance ProgramPartner Cash Back OfferTraining and Development Programs (Percepta College)Employee Rewards Program (Perci Perks)All necessary equipment for the role
About PerceptaEstablished in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.Leave it better – We take ownership and leave every process, person, and place better than we found it.Win together – We succeed as one—celebrating, supporting, and showing up for each other.Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.