Senior Retail Leadership Role
A key position in our retail team, responsible for shaping memorable customer experiences and connecting with the local community.
About the Job
This senior retail leadership role involves leading a team in offering diverse local and imported brands. The successful candidate will be able to tell an Ale from a Lager, or a Merlot from a Shiraz, and be excited to dive into the world of fantastic liquor brands that serves the nation.
* You have experience in fast-paced retail, hospitality, or customer-facing environments and want to learn about our products and grow with us
* You're social, enjoy chatting with people, and are all about delivering an awesome customer experience
* You're great at admin tasks like payroll, rostering, managing liquor inventory, and ensuring everything remains well-organized and visually appealing in the store.
* Hitting store goals and boosting sales gets you excited
* You have an RSA certification, or are willing to obtain one if you don't
Key Responsibilities
* Lead a team in creating eye-catching stock setups and fostering a friendly atmosphere for customers
* Build genuine connections with customers to ensure every customer leaves with a smile
* Manage liquor inventory and ensure everything remains well-organized and visually appealing in the store
* Hitting store goals and boosting sales
* Maintain accurate records and reports, including payroll, rostering, and inventory management
Benefits and Opportunities
We offer a range of benefits and opportunities, including:
* More cash staying in your pocket Eligible team members receive 5% discount all year round on their supermarket and liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hot deals exclusive to team members that translate into additional savings.
* Reward through recognition Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
* Product exposure Step up your liquor knowledge through our learning modules that include exclusive product discounts and giveaways (freebies) to team members and regular in-store supplier visits and tastings where you'll get the first look at new release items.
* Opportunities for learning and development No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
* Investment in your future Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
* Paid parental leave We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
About Us
We're committed to creating a workplace that's safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities. We're happy to adjust our recruitment process to support candidates with disability.
Job Requirements
* Fast-paced retail, hospitality, or customer-facing environment experience
* Social skills and ability to deliver an awesome customer experience
* Admin skills, including payroll, rostering, and inventory management
* RSA certification (or willingness to obtain one)
What's Next?
If you're passionate about delivering exceptional customer service and leading a team, we'd love to hear from you. Please submit your application and we'll be in touch soon.